This course is the recognised qualification to become a Secretary, Receptionist, or Clerk.
Studying the Certificate III in Business, you'll gain the skills and confidence to succeed in a business environment. You'll learn in-demand skills such as customer service and document preparation, and will also practice time management and task organisation.
This course is delivered as a traineeship, meaning you'll get the chance to apply your new skills to the work environment as you go. We'll support you to balance study and work, and you'll gain valuable on-the-job experience that will boost your CV.
This course can be done on-campus or as a traineeship:
- On-Campus: 2 days per week at our Shepparton, Fryers St Campus
- Traineeship: full-time over 1 year or part-time over 2 years
Please note: the information on this page is relevant for 2022 enrolments.
Studying during COVID-19 Restrictions
During COVID‐19 lockdown periods, this course will have the majority of the training delivered using online methods of teaching and communication while students engage from home with their trainers. Any required practical components of the course will be moved to a more appropriate time later in the year.
The Certificate III in Business gives you a versatile skill set to seek employment in the Office Administration industry as:
- Word Processing Operator
- Information Officer
- Data Entry Operator
- Customer Service Officer
- Payroll Officer
- Clerical Officer
Armed with these essential business skills, you'll have the chance to work across different industries and locations.
Working in this industry may involve working with a wide range of people across an organisation, performing roles that deal with customers, working with MS Office and specific software applications and entering and processing basic financial information. Work hours are generally business hours, Monday to Friday but may include Saturday mornings.
After graduation, you might like to undertake further study in FNS40217 Certificate IV in Accounting and Bookkeeping.
Course Dates & Times
Shepparton - Fryers Street
Traineeship - Open from 10th January / 2022
Detailed Fee Information
This training is delivered with Victorian and Commonwealth Government funding to eligible individuals.
Please note that the fees on this webpage, for this particular course:
- are correct at the time of publishing for those enrolling in 2022 and may change without notice.
- will be discussed with you as part of your application process to ensure you understand what you are paying for and which fee rates you may be eligible for.
Course Fees consist of 3 different components:
- Student Tuition Fee - cover the costs of training and assessment. These fees vary across courses and are calculated based on a rate per nominal hour you enrol. The student tuition fees as published are subject to change given individual circumstances at enrolment. Circumstances may include:
- an individual’s eligibility for Victorian (Skills First) and Commonwealth government-funded training
- an individual’s eligibility for concession rates on Victorian (Skills First) and Commonwealth government-funded training
- ineligible individuals who are required to pay the full fees for tuition and other costs.
- Material Fee - where applicable, cover the costs of classroom consumables, handouts and booklets, e-Learning resources and associated license access fees and excursions.
- Student Services Fee (SSF) – contributes to the provision of student engagement, learning and support services. SSF is a non-refundable annual fee that does not apply to short course participants.
Additionally, some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Bookshop. A full list with associated costs will be provided to you at your course information session or during the pre-training review Interview.
GOTAFE offers a range of payment options to help you pay your fees.
Learn more about fees, charges, refunds and payment options
Training package entry requirements
There are no training package entry requirements for this qualification.
GOTAFE preferred entry requirements
Before being accepted into the course applicants must:
- Undertake a pre-training review by interview to ensure the course suits your needs and aspirations, and that you are likely to complete the course successfully.
- Complete a Basic Key Skills Builder (BKSB) online test to ensure the required literacy & numeracy levels for the course are met.
- Please apply through an Apprenticeship Network Provider (australianapprenticeships.gov.au) with your employer to organise your traineeship contract before applying for this course.
The selection criteria for this course are:
- Ability to undertake training at this qualification level
- Literacy and numeracy skills of an appropriate level
- Keen interest in this industry sector
- Ability to communicate with others
- Computer skills in Word, Excel and using the internet to a basic level
- Ability to organise study and work independently
Course Study Units
Assessments methods may include:
- Classroom activities
- Short answer questions
- Supervised tests
Trainees will also be required to demonstrate competency in their workplace.
The Trainee’s Competency-Based Completion Training Plan will document how training and assessment will occur and the start and end date of study for each unit. These start and end dates need to be complied with to ensure the required training and assessment is completed within the duration of the partnership.
Attendance & Commitment
This course is delivered over 12 months full-time or 24 months part-time. Students must be employed in a workplace as a trainee and have a Training Contract.
A timetable for the completion of each of the units will be developed with you. You will be expected to complete the required reading, research, exercises and assessments through self-direction. You will be supported by your teachers as required via phone, email and one-on-one face-to-face or Skype meetings. The trainer will visit the trainee in the workplace a minimum of 4 times and maintain monthly contact.
During the duration of the traineeship you will be required to undertake:
- Relevant duties in their workplace to a competent standard
- Self-paced learning – reading and satisfactory completion of the activities of an online resource for this unit.
It is important that students commit to all course requirements, including study and assessments the student may need to complete outside of their training sessions or work hours.
Educational Support Services
As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.
A free and confidential service to help you build the foundation skills you need to be successful at TAFE. Improve your english language, maths and/or writing skills; enhance your computer, exam and study skills.
Our library team are passionate about supporting students to achieve their study goals. They have subject guides, referencing help, and online resources to assist you with you assessments.
Jobs and study options
Our Skills and Jobs Centres can assist and talk through options for courses, careers, assistance with job applications and more.
Whether you need support with time management, your mental health, grief and loss, a diagnosed disability, financial hardship, or any other challenge life through your way, we are here to help.
Support for personal issues
We have a dedicated team to ensure students have the help they need with personal issues impacting studies such as homelessness, family problems & setting up payment plans.
Get access to the supports and adjustments you need for your disability or medical condition to be successful in your studies.
We offer free counselling services to help you work through life's challenges including grief and loss, mental health or relationships.
Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.
Please note: Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review. This will consider your:
- Aspirations/career goals
- Educational attainment and capability
- Literacy and numeracy skills
- Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.
Skills Recognition is an assessment only process that may result in credits towards a part or full qualification. There is no formal training involved, although you may choose to complete further training as a result of the assessment process.
You can apply for Skills Recognition before you enrol in the qualification you are seeking. You can apply for Skills Recognition through one or both of the following processes:
- Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification.
- Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
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