The Certificate II in Community Services is the recognised qualification to become an introductory worker in the Community Services sector.
Participants will learn key skills in working with a diverse range of clients, building trust through effective communication, identifying and responding to young people at risk, and managing first aid and safety in the workplace.
This diverse skill set will prepare graduates for a range of entry-level roles within the Community Services sector.
This course is only delivered as part of GOTAFE’s VET Delivered to Secondary Schools (VETDSS) program. Students interested in undertaking this course need to enrol through their school.
Please note: the information on this page is relevant for 2022 enrolments.
Studying during COVID-19 Restrictions
During COVID‐19 lockdown periods, this course will have the majority of the training delivered using online methods of teaching and communication while students engage from home with their trainers. Any required practical components of the course will be moved to a more appropriate time later in the year.
The Certificate II in Community Services prepares students for various roles including:
- Personal Care Assistant
- Support Worker
- Home Helper
- Personal Care Giver
Working in this industry, graduates will be the first point of contact to assist individuals to meet their immediate needs. The role could involve client transport, organising events, administration, reporting, and many more activities.
After successful completion of this course graduates may wish to pursue further training and complete the CHC32015 Certificate III in Community Services or the CHC42015 Certificate IV in Community Services.
Course Dates & Times
Currently there are no upcoming sessions available for this course. To register your interest in this course, click the "Register Your Interest" button at the top of this page.
Training package entry requirements
There are no training package entry requirements for this qualification.
GOTAFE preferred entry requirements
Before being accepted into the course applicants must:
- VETDSS: Please ask your school's VET coordinator or Careers advisor to apply for this course.
Students will be required to have access to the following in order to complete this course:
- Laptop/Computer with internet access, including access to YouTube.
- Access to digital camera or video camera for visual and audio assessment tasks.
Course Study Units
Assessment methods may include:
- Written assessments
- Role plays
- Practical demonstrations
Attendance & Commitment
It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.
Students are encouraged to attend all face-to-face sessions and participate in goLearn activities.
Course materials and assessments are provided to students via GOTAFE's goLearn LMS, where students are expected to spend at least 1 hour per week reviewing their course materials.
Students in this cohort will complete their skills assessments during scheduled class hours and prepare for their knowledge assessments outside of their scheduled classes.
Trainers are available for the duration of the course with 1:1 support available either in person, online or via telephone.
Educational Support Services
As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.
A free and confidential service to help you build the foundation skills you need to be successful at TAFE. Improve your english language, maths and/or writing skills; enhance your computer, exam and study skills.
Our library team are passionate about supporting students to achieve their study goals. They have subject guides, referencing help, and online resources to assist you with you assessments.
Jobs and study options
Our Skills and Jobs Centres can assist and talk through options for courses, careers, assistance with job applications and more.
Whether you need support with time management, your mental health, grief and loss, a diagnosed disability, financial hardship, or any other challenge life through your way, we are here to help.
Support for personal issues
We have a dedicated team to ensure students have the help they need with personal issues impacting studies such as homelessness, family problems & setting up payment plans.
Get access to the supports and adjustments you need for your disability or medical condition to be successful in your studies.
We offer free counselling services to help you work through life's challenges including grief and loss, mental health or relationships.
Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.
Please note: Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review. This will consider your:
- Aspirations/career goals
- Educational attainment and capability
- Literacy and numeracy skills
- Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.
Skills Recognition is an assessment only process that may result in credits towards a part or full qualification. There is no formal training involved, although you may choose to complete further training as a result of the assessment process.
You can apply for Skills Recognition before you enrol in the qualification you are seeking. You can apply for Skills Recognition through one or both of the following processes:
- Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification.
- Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
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