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Certificate III in Individual Support


Certificate III in Individual Support CHC33015

Course Overview

Make a real difference in someone's life by becoming an individual support worker. The Certificate III in Individual Support gives students the tools and knowledge to support and care for older people and those in vulnerable situations.

They will learn how to provide one-on-one support through individualised plans for the elderly or people living with a disability. Students will also learn strategies and techniques for supporting people with dementia, and how to deliver care in a palliative setting. This course has been structured to meet the needs of the Aged Care Industry and to have students who complete this course job-ready.

Students undertaking the blended delivery mode are individuals returning to study, wanting to complete an entry qualification to support them to gain employment in the aged care industry. They will have the opportunity to practice their skills during placements, so they will graduate ready to make a difference.

This course is available as part of the Free TAFE scheme as well as the JobTrainer initiative, for eligible students.

Please note: the information on this page is relevant for 2022 enrolments.

Studying during COVID-19 Restrictions

During COVID‐19 lockdown periods, this course will have the majority of the training delivered using online methods of teaching and communication while students engage from home with their trainers. Any required practical components of the course will be moved to a more appropriate time later in the year.

Career Pathways

This course prepares students for a role in community support industries, such as aged care, accommodation support, respite care, and home care assistance, in roles such as:

  • Personal Care Attendant
  • Accommodation Support Worker
  • Home Care Assistant
  • In-Home Respite Worker
  • Support Worker

Working in this industry, students will provide both emotional and physical support to their clients. Students will have the skills to work across a number of settings, including disability support, aged care, and palliative care.

Personal care workers will undertake personal care requirements of their clients including assisting with bathing, grooming, toileting etc.

Further Study

After graduating, participants might like to undertake further study in the:

Course Dates & Times

Shepparton - Fryers Street

Traineeship - Open from 17th January / 2022

1. Subsidised Standard
2. Subsidised Standard (Concession)
3. Subsidised Trainee
4. Subsidised Trainee (Concession)
5. Full Fee
Course Materials
Student Services Fees (per year)

This training is delivered with Victorian and Commonwealth Government funding to eligible individuals.

Please note that the fees on this webpage, for this particular course:

  • are correct at the time of publishing for those enrolling in 2022 and may change without notice.
  • will be discussed with applications as part of the application process to ensure it is understood what is being paid for and which fee rates they may be eligible for.

Course Fees consist of 3 different components:

  1. Student Tuition Fee - cover the costs of training and assessment. These fees vary across courses and are calculated based on a rate per nominal hour enrolled in. The student tuition fees as published are subject to change given individual circumstances at enrolment. Circumstances may include:
    1. an individual’s eligibility for Victorian (Skills First) and Commonwealth government-funded training
    2. an individual’s eligibility for concession rates on Victorian (Skills First) and Commonwealth government-funded training
    3. ineligible individuals who are required to pay the full fees for tuition and other costs.
  2. Material Fee - where applicable, cover the costs of classroom consumables, handouts and booklets, e-Learning resources and associated license access fees and excursions.
  3. Student Services Fee (SSF) - contributes to the provision of student engagement, learning and support services. SSF is a non-refundable annual fee that does not apply to short course participants.

Additionally, some courses require students to purchase or supply textbooks, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Bookshop. A full list with associated costs will be provided to you at your course information session or during the pre-training review Interview.

GOTAFE offers a range of payment options to help you pay your fees.
Learn more about fees, charges, refunds and payment options

Training package entry requirements

There are no training package entry requirements for this qualification.

GOTAFE preferred entry requirements

Before being accepted into the course applicants must:

  • Undertake a pre-training review by interview to ensure the course suits students needs and aspirations, and that they are likely to complete the course successfully.
  • Complete a Basic Key Skills Builder (BKSB) online test to ensure the required literacy & numeracy levels for the course are met.
  • Trainees/School-based apprentices: Please apply through an Apprenticeship Network Provider with their employer to organise an apprenticeship/traineeship contract prior to applying for this course.

Inherent requirements:

  • Students will be required to assist older people or people with special needs
  • Ability to assist with personal care - bathing, grooming, toileting etc
  • Students will be required to be fit for work as the will be a degree of manual lifting
  • Good communication skills are essential

Technical requirements:

  • Laptop/Computer with internet access, including access to YouTube.
  • Access to digital camera or video camera for visual and audio assessment tasks.
  • Webcam and headset for online meetings
Core Units
Provide individualised support
Support independence and wellbeing
Communicate and work in health or community services
Work with diverse people
Work legally and ethically
Recognise healthy body systems
Follow safe work practices for direct client care
Elective Units
Facilitate the empowerment of older people
Provide support to people living with dementia
Meet personal support needs
Support relationships with carers and families
Provide home and community support services
Provide First Aid
Comply with infection prevention and control policies and procedures

Assessment methods may include:

  • Case studies
  • Knowledge tests/quizzes
  • Presentations
  • Projects
  • Research and reports
  • Roleplay/simulated assessments
  • Workplace observation/demonstration

There are no tests or exams in this course and the trainer will detail the assessments and due dates are clearly given.

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

Students are encouraged to attend all face-to-face sessions and participate in any extra activities, including webinars, excursion major events off and on campus, which may include nights and weekends.

Due to its demanding nature, the course requires a high level of commitment. Applicants who are considering undertaking the course should make sure that they are free of other commitments while they study. Students will be expected to commit additional time on top of classroom hours to complete self-directed learning, reading, research and assessment requirements including preparation for practical placement.

The following textbook is recommended to students to purchase - Individual Support in Australia: Ageing, Disability, Home and Community Care - TAFE NSW published 2016


Students are required to undertake a Practical Placement that gives them the opportunity to demonstrate their ability to put theoretical knowledge into practice.

  • GOTAFE organises placement and aims to place students as close to home as possible; some travel may be involved.
  • Prior to commencing required industry placement as per Training Package requirements, applicants will need:
    • A current National Police Check with no disclosable outcomes
    • A current Working With Children’s Check
    • A uniform for placement (GOTAFE will provide you with a uniform list)
    • Immunisation - COVID 19, Influenza and serology
    • A uniform for placement (GOTAFE will provide you with a uniform list)
    • Access to transport to be able to get to work placement is also required
  • Time allocated to task: Placement 1 = 40 Hours of Placement & Placement 2 = 80 Hours of Placement;
  • Placement 1 = 120 Hours of Placement (2 week Aged Care Facility and 1 week HAC)

Specific to Blended delivery mode:

  • Duration of 10 months full time
  • 2 days per week; one day on campus, one day in a virtual classroom
  • There is an optional day of on-campus study support (students can attend campus to gain support in the classroom with minimum teacher supervision). The day it occurs is negotiated between the trainer and students.
  • The course is classified as full time as there are 3 contact days and then it is expected the other 2 days are required for the large amount of research required for the course.

Specific to Traineeship delivery mode:

  • Duration of 12 months full time
  • On-the-job learning as well as online course material study time

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Learning support

A free and confidential service to help you build the foundation skills you need to be successful at TAFE. Improve your english language, maths and/or writing skills; enhance your computer, exam and study skills.

Learn more about our learning support services


Our library team are passionate about supporting students to achieve their study goals. They have subject guides, referencing help, and online resources to assist you with you assessments.

Find how to reach out to our library in Shepparton

Jobs and study options

Our Skills and Jobs Centres can assist and talk through options for courses, careers, assistance with job applications and more.

Reach out to our Skills and Jobs Centres

Whether you need support with time management, your mental health, grief and loss, a diagnosed disability, financial hardship, or any other challenge life through your way, we are here to help.

Support for personal issues

We have a dedicated team to ensure students have the help they need with personal issues impacting studies such as homelessness, family problems & setting up payment plans.

Find out how the Student Experience Team can help you

Disability support

Get access to the supports and adjustments you need for your disability or medical condition to be successful in your studies.

Seek support from our Equitable Learning Advisors

Counselling services

We offer free counselling services to help you work through life's challenges including grief and loss, mental health or relationships.

Learn about our Student Wellbeing Advisors

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.

Further information is provided at course induction.

Please note: Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review. This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer

Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification. There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking. You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification.
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.

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