Navigating Difficult Conversations
SCNAVDCO24
Navigating Difficult Conversations - SCNAVDCO24
Course Overview
This two-day short course will equip students will the tools and skills they need to deal with challenging situations and difficult conversations confidently and effectively.
Through a combination of simulated workplace scenarios, practical exercises, and discussions students will gain techniques including:
- Communication styles
- Assertive speech
- Equitable resolution
- How to handle difficult scenarios and disagreement
- Structuring formal & informal conversations
- Proper use of Policies & Procedures
- Difficult conversation preparation
- Post difficult conversation or interaction advice
In addition, the training will cover legislative requirements to plan and document the difficult conversation/situation.
Careers & study pathways
Where can this course take me?
After graduating, individuals will possess the skills to:
- Confidentially lead difficult conversations in their workplace.
- Be fully prepared and compliant for challenging conversations.
- Understand other people's communication styles and overcome barriers to difficult conversations.
Further study
Students wishing to continue with their studies may wish to undertake the:
Course details
Upcoming dates and times
Choose a location below to learn more about when this course is offered and on which days you’ll need to attend.
Shepparton - Fryers Street
(2 commencing soon)
Starts On: 06-May-2024 - Part time - Monday & Tuesday - 9.00am - 4.00pm - On Campus - Applications Close: 01-May-2024
Starts On: 11-Nov-2024 - Part time - Monday & Tuesday - 9.00am - 4.00pm - On Campus - Applications Close: 06-Nov-2024
Attendance & commitment
General public face-to-face delivery | 2 days course length | Part-time study load
- To complete the program, students will be required to attend 2 consecutive days of training from 9am - 4pm at the Shepparton Fryers Street Campus.
- Multiple programs will be offered during 2024.
Before you begin
Entry requirements
GOTAFE entry requirements
- This course is most suited to individuals with job roles that require the need to manage people and have difficult conversations with their staff.
- This course would also be suited to individuals wanting to further their careers into management or leadership positions. This is a great opportunity to upskill in an area that is vital but often lacking in guidance.
Student information
- This short course will be an interactive PowerPoint presentation. Students may receive a copy of the PowerPoint for future reference. This will be sent to students electronically.
- There will be class-based scenarios. No assessment work is required for this course.
Enrolment
Please note: Eligible individuals who wish to access a government-subsidised place, must participate in a Pre-training Review. This will consider your:
- Aspirations/career goals
- Educational attainment and capability
- Literacy and numeracy skills
- Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Skills recognition / Recognition of Prior Learning (RPL)
Skills Recognition is an assessment only process that may result in credits towards a part or full qualification. There is no formal training involved, although you may choose to complete further training as a result of the assessment process.
You can apply for Skills Recognition before you enrol in the qualification you are seeking. You can apply for Skills Recognition through one or both of the following processes:
- Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification.
- Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
Fees and payments
Fees and costs
GOTAFE offers a range of payment options to help you pay your tuition fees, so you can get on with your studies.
The student tuition fees as published are subject to
change given individual circumstances at enrolment. Please note all fees
and charges are correct at the time of publication for 2024 and may change
without notice.
Material fees cover costs associated with the following where applicable, and not limited to:
- Classroom activity consumables, handouts, and booklets
- E-learning resources and associated license access fees
- Excursions
Additionally, some courses require students to purchase or supply textbooks, kits, tools, uniforms, and personal protection equipment. Some
specific materials may be purchased through the GOTAFE Bookshop. A full
list with associated costs will be provided to you at your course
information session or during the pre-training review Interview.
Student support
As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.
Learning support
A free and confidential service to help you build the foundation skills you need to be successful at TAFE. Improve your english language, maths and/or writing skills; enhance your computer, exam and study skills.
Learn more about our learning support services
Library
Our library team are passionate about supporting students to achieve their study goals. They have subject guides, referencing help, and online resources to assist you with you assessments.
Find how to reach out to our library in Shepparton
Jobs and study options
Our Skills and Jobs Centres can assist and talk through options for courses, careers, assistance with job applications and more.
Reach out to our Skills and Jobs Centres
Contingent Study Arrangements
Where a situation arises that prevents campus attendance (such as COVID restrictions, natural disasters, etc.) and it is deemed an appropriate response in protecting the health and safety of staff, students, and visitors, this course will adapt to alternative training arrangements, possibly using online methods of teaching and/or communication while students engage from home with their Trainers. Any required practical components of the course will be moved to a more appropriate time.
Whether you need support with time management, your mental health, grief and loss, a diagnosed disability, financial hardship, or any other challenge life throws your way, we are here to help.
Support for personal issues
We have a dedicated team to ensure students have the help they need with personal issues impacting studies such as homelessness, family problems & setting up payment plans.
Find out how the Student Experience Team can help you
Disability support
Get access to the supports and adjustments you need for your disability or medical condition to be successful in your studies.
Seek support from our Equitable Learning Advisors
Counselling services
We offer free counselling services to help you work through life's challenges including grief and loss, mental health or relationships.
Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.
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