This qualification reflects the role of individuals who are competent in a range of Information and Communications Technology (ICT) roles, including animation, basic cloud computing, basic cyber awareness, digital media skills, generalist IT support services, networking, programming, systems and web development.
Our face-to-face learning environment and facilities mean you get the chance to practice skills as you go, so you can graduate with the confidence to tackle whatever problems come your way.
Please note: the information on this page is relevant for 2022 enrolments.
Studying during COVID-19 Restrictions
During COVID‐19 lockdown periods, this course will have the majority of the training delivered using online methods of teaching and communication while students engage from home with their trainers. Any required practical components of the course will be moved to a more appropriate time later in the year.
This course will prepare you to work in the IT industry, where you could undertake roles such as:
- IT Technician
- Help Desk Officer
- Customer Service Representative (ICT)
- Client Support Officer (ICT)
- User Support Specialist
Individuals who work in these fields apply broad sets of skills, including foundational knowledge in critical thinking and customer service skills, to support a range of technologies, processes, procedures, policies, people and clients in a variety of work contexts.
Students wishing to continue with their studies may wish to undertake the
- ICT40120 - Certificate IV in Information Technology (Networking)
- 22334VIC - Certificate IV in Cyber Security
Course Dates & Times
Wangaratta - Tone Road
On campus - Open from Wed 26th April - Mon Tue on campus - 9am to 4pm / 2022
Detailed Fee Information
This training is delivered with Victorian and Commonwealth Government funding to eligible individuals.
Please note that the fees on this webpage, for this particular course:
- are correct at the time of publishing for those enrolling in 2022 and may change without notice.
- will be discussed with applications as part of the application process to ensure it is understood what is being paid for and which fee rates they may be eligible for.
Course Fees consist of 3 different components:
- Student Tuition Fee - cover the costs of training and assessment. These fees vary across courses and are calculated based on a rate per nominal hour enrolled in. The student tuition fees as published are subject to change given individual circumstances at enrolment. Circumstances may include:
- an individual’s eligibility for Victorian (Skills First) and Commonwealth government-funded training
- an individual’s eligibility for concession rates on Victorian (Skills First) and Commonwealth government-funded training
- ineligible individuals who are required to pay the full fees for tuition and other costs.
- Material Fee - where applicable, cover the costs of classroom consumables, handouts and booklets, e-Learning resources and associated license access fees and excursions.
- Student Services Fee (SSF) - contributes to the provision of student engagement, learning and support services. SSF is a non-refundable annual fee that does not apply to short course participants.
Additionally, some courses require students to purchase or supply textbooks, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Bookshop. A full list with associated costs will be provided to you at your course information session or during the pre-training review Interview.
GOTAFE offers a range of payment options to help you pay your fees.
Learn more about fees, charges, refunds and payment options
Training package entry requirements
There are no training package entry requirements for this qualification.
GOTAFE preferred entry requirements
Before being accepted into the course applicants must:
- Complete a Basic Key Skills Builder (BKSB) online test to ensure the required literacy & numeracy levels for the course are met.
- Undertake a Pre-training Review by interview to ensure the course suits their needs and aspirations, and that they are likely to complete the course successfully.
Students need internet access and a computer with the minimum of the following requirements:
- OS: Windows 10
- RAM: 8GB minimum prefer 16GB
- HDD: 256GB Minimum
- CPU: Intel Core i5-2500K or AMD Athlon X4 740 (or equivalent)
- "VIDEO CARD: GeForce GTX 660 (2048 MB) or Radeon R9 285 (2048 MB)
- SOUND CARD: DirectX compatible
- 2 screens
Course Study Units
Michelle McNab/ Jason Herrod
Attendance & Commitment
On campus (non-VETDSS)
- The delivery for this cohort is conducted on campus in a classroom using simulated work practices.
- Students attend 2 days a week for 6 hours a day, for 32 weeks.
- Students have access to a trainer for 3 hours every week (on the day they do not attend classes) where they can receive additional support.
- Students are provided with learning resources via email at the start of each unit.
- Outside of the classroom students are expected to spend on average 5-6 hours per week undertaking research activities and assessment tasks.
- Consolidation of knowledge and skills will occur through a live help desk where GOTAFE students offer Level 1 IT assistance with clients who own businesses in the Northeast.
- GOTAFE also organises two industry excursions per year to further consolidate their learning.
Educational Support Services
As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.
A free and confidential service to help you build the foundation skills you need to be successful at TAFE. Improve your english language, maths and/or writing skills; enhance your computer, exam and study skills.
Our library team are passionate about supporting students to achieve their study goals. They have subject guides, referencing help, and online resources to assist you with you assessments.
Jobs and study options
Our Skills and Jobs Centres can assist and talk through options for courses, careers, assistance with job applications and more.
Whether you need support with time management, your mental health, grief and loss, a diagnosed disability, financial hardship, or any other challenge life through your way, we are here to help.
Support for personal issues
We have a dedicated team to ensure students have the help they need with personal issues impacting studies such as homelessness, family problems & setting up payment plans.
Get access to the supports and adjustments you need for your disability or medical condition to be successful in your studies.
We offer free counselling services to help you work through life's challenges including grief and loss, mental health or relationships.
Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.
Please note: Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review. This will consider your:
- Aspirations/career goals
- Educational attainment and capability
- Literacy and numeracy skills
- Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.
Skills Recognition is an assessment only process that may result in credits towards a part or full qualification. There is no formal training involved, although you may choose to complete further training as a result of the assessment process.
You can apply for Skills Recognition before you enrol in the qualification you are seeking. You can apply for Skills Recognition through one or both of the following processes:
- Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification.
- Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
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