Apprenticeship Support
The Apprenticeship Support Officer (ASO) Program, a Victorian Government initiative, helps apprentices and their employers to successfully navigate the apprenticeship system with the aim of improving apprenticeship retention and completion.
Apprenticeship Support Officers (ASOs) are located across Victoria and offer a free, confidential support and advice service that can assist in tackling a range of workplace, training, or personal issues that can often impact an apprenticeship.
There are two ASOs covering the North East and Shepparton regions.
How it works
Apprenticeship Support Officers contact apprentices in the early stage of their apprenticeship to offer mentoring, information and support across all trade areas. ASOs can assist and support apprentices to navigate workplace or training issues and refer to Fair Work, Worksafe Victoria, Centrelink, Australian Apprenticeship Network providers and the Victorian Regulations and Qualifications Authority. They can also help with referrals to other support services and provide assistance and support for apprentices who lose their job, wish to change employers or look at a different field of study.
ASOs welcome enquires from apprentices, parents of under-18-year-old apprentices, referrals from teaching staff, and student support services.
Contact a local ASO
ASO Shepparton Region
Tina McCormack
tina.mccormack@ecodev.vic.gov.au
Mobile: 0459 806 662
ASO North East Region
Tony Ewart
tony.ewart@ecodev.vic.gov.au
Mobile: 0400 877 425
Apprenticeship Employee Assistance Program
The Apprentice Employee Assistance Program offers apprentices and trainees in Victoria confidential short-term counselling and coaching for a broad range of health and wellbeing matters. This is a free service, and you don’t need a doctor’s referral. The service is provided through an independent delivery service.
Learn moreApprentice Helpdesk
The Apprentice Helpdesk offers free information, support, and advice. The helpdesk team helps with any questions or concerns about apprenticeships or traineeships in Victoria.
Learn more