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Community Services Worker

Work with disadvantaged members of the community and help people improve their lives and reach their personal goals.

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Key stats

Community Services Workers provide an important role in supporting the growth and development of communities across Australia, and are always in high demand. Here are some key facts and figures about this career path:

  • $1,328

    Average weekly salary

  • 41 hrs

    Average hours worked per week

  • 45 yrs

    Average age of people in this career

  • Multi-region

    Jobs available in metro and rural areas

  • ~24,400

    People employed in this industry

  • 61%

    Of employees are full time

  • Low

    Unemployment for this industry

  • High

    Skill level required for this career

Stats as of November 2021, not including any impacts of COVID-19. Sources:;

Core skills of a Community Services Worker

Working as a Community Services Worker, you’ll have specialised skills in assessing and supporting your clients’ needs. Some of the core skills of Community Services Workers include:

Identifying client needs

Interview clients and determine what difficulties they are facing, and what support they might need.

Working with community groups and agencies

Develop relationships with community and government agencies, and promote awareness and uptake of these services amongst your clients.

Educating clients and assisting them to solve problems

Provide advice and education about financial, social, emotional, and health matters, and assist your clients in developing problem-solving skills.

Reporting and fundraising

Reporting to government bodies about the state of your community’s welfare, and preparing submissions for funding.

Start here

Employment as a Support Worker

Once you’ve completed your Certificate III

Employment as a Community Services Worker

You may choose to continue your studies at university to become qualified in social work or human services.

Help people to live their best lives

Support your clients through emotional, financial, and health matters to help them improve their quality of life. Provide information and education about housing, finances, and other welfare issues, and connect your clients to community services and support programs. You’ll develop important relationships with your clients, becoming a trusted source of information and support, and helping them to solve problems and develop new practices to support their lifestyle goals.

For more information about studying to become a Community Services Worker, get in touch with one of our Course Coordinators. They'll help you understand your study options and match the right course with your goals.

Why choose GOTAFE?

Community connections

We work closely with the local community and community services industry to make sure your training gives you all the skills you need to succeed in the workforce.

Passionate and supportive trainers

Our trainers are experienced in the community services industry and are here to help you achieve your goals and succeed in your studies.

Hands-on experience

Our courses give you the opportunity to apply theory to practice and develop your skills working on real community projects.

Explore more career opportunities

Not sure this is the right career path for you? Explore our other careers and find the right fit for you.