Retention & Engagement Service

Being a student can be tough and life doesn’t go on hold while we are undertaking studies. GOTAFE recognises that the transition to education can be challenging for the student, their families, friends and sometimes their community. Staying focused on important goals such as education can be difficult. Retention Engagement Officers (REO’s) are qualified and experienced welfare workers who can help students with issues that may impact on their ability to study.

Some possible issues are:

  • Finding study difficult
  • Family problems
  • Health concerns
  • Homelessness
  • Centrelink matters
  • Time management
  • Course payment plans
  • Issues within the classroom
  • Advocacy
  • Relationships with others

The REO encourages people to develop their strengths, explore possibilities and make their own decisions. Regular contact can be made with students to give them the chance to raise concerns they may be experiencing while undertaking study with GOTAFE.

The Retention Engagement Officers provide a wide range of supports which includes Life Skills programs and Coaching Young People for Success program.


Whatever you discuss with a Retention Engagement Officer remains confidential except in situations where you or someone else is at significant risk of harm. Your permission will be required before information can be given to anyone else.

Other assistance

Students may be referred to other GOTAFE services such as:

  • Counselling Services
  • Career Services
  • Disability Services

Students may also be referred to appropriate external agencies.

The Student Retention Engagement Program (REO) is for any student studying at GOTAFE. Based at each campus they can work with you to identify and overcome any barriers that may prevent you from achieving your educational goals.

Retention Engagement Officers can also provide personalised one-on-one support for young students aged between 15-24 years.

A Retention Engagement Officer can assist with:

  • Information on local services to assist study
  • Referral and liaison with external agencies
  • Goal setting
  • Time management
  • Attendance issues
  • Course information
  • Centrelink information


GOTAFE has a REO at the following locations:

  • Shepparton
  • Wangaratta
  • Benalla
  • Seymour

Students who are studying via distance or off campus can still access the REO closest to them via phone and email. They can work with you and refer you into local services nearest you to best meet your needs.

For further information or to contact a REO at a campus nearest you please call 1300 GOTAFE (468 233).