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Mental Health Support Worker

Support people experiencing mental health issues, and help them achieve their personal goals and live their best lives.

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Support people experiencing a mental health crisis

Working as a Mental Health Support Worker, you’ll have specialised skills in supporting people experiencing mental health issues, such as depression, anxiety, or psychosis. This rewarding career is human-centred, and your work will empower people with mental health issues to live more fulfilling lives. You will work with a range of community groups and services to help clients to achieve their goals and find their place in the community, and will work closely with them to build independence and stability in their lives.

Key stats

Mental Health Support Workers play an important role in supporting people with mental health issues, and report high rates of job satisfaction. Here are some key facts and figures about this career path:

  • $1,374

    Average weekly salary

  • 41 hrs

    Average hours worked per week

  • 42 yrs

    Average age of people in this career

  • Multi-region

    Jobs available in metro and rural areas

  • ~20,000

    People employed in this industry

  • 64%

    Of employees are full time

  • Low

    Unemployment for this industry

  • Very high

    Skill level required for this career

Stats as of November 2021, not including any impacts of COVID-19. Sources:;

Core skills of a Mental Health Support Worker

Working as a Mental Health Support Worker, you’ll have specialised skills in assessing and supporting your clients’ needs. Some of the core skills of Mental Health Support Workers include:

Identifying client needs

Interview clients and determine what difficulties they are facing, and what support they might need.


Providing counselling to individuals and groups, and helping your clients develop frameworks and skills that will allow them to live their best lives.

Connecting with community groups and social services

Developing strong relationships with local community and social services, and referring clients to relevant support networks to help them achieve their goals.

Maintaining client records and monitoring progress

Keeping records of your clients’ progress over time, and reporting to their wider medical team to plan and implement appropriate treatments and interventions.

Start here

Employment as a Mental Health Support Worker

Once you’ve completed your Certificate IV

Diploma in Community Services

Blended learning or traineeship

Employment as a Community Services Supervisor

You may choose to continue your studies at university to become qualified in psychology, social work, or human services.

For more information about studying to become an Mental Health Support Worker, get in touch with one of our Course Coordinators. They'll help you understand your study options and match the right course with your goals.

Why choose GOTAFE?

Community connections

We work closely with the local community and welfare support industry to make sure your training gives you all the skills you need to succeed in the workforce.

Australia’s 5th largest industry

Approximately 8% of Australia’s workforce are employed in healthcare, and the industry continues to grow.

Hands-on experience

Our courses give you the opportunity to apply theory to practice and develop your skills working on real community projects.

Explore more career opportunities

Not sure this is the right career path for you? Explore our other careers and find the right fit for you.