Legal, Policies & Procedures

One of our Strategic Goals is to “achieve strong financial results, environmental improvements and contribute to social development in our region.”

GOTAFE is committed to minimising our impact on environment and will continue to put in place measures to reduce our electricity usage, travel, waste, water and greenhouse gas emissions.

Goulburn Ovens Institute of TAFE operates in accordance with the Freedom of Information Act 1982 (Vic) and its amendments for Freedom of Information (FOI) Access Arrangements. For further information and guidance on GOTAFE’s Privacy & Freedom of Information arrangements, please refer to the Freedom of Information Procedure.

Those who wish to lodge an FOI request with GOTAFE, are to do so by completing the Freedom of Information Request Form and forward it to the:

GOTAFE Privacy Officer, 152 Fryers Street, Shepparton  VIC  3630 (

Charges for FOI access are governed by the Act, its amendments and the Freedom of Information (Access Charges) Regulations 2014, which apply from June 28, 2014.

GOTAFE seeks to maintain high levels of integrity and public trust and avoid conflicts of interest. A policy and procedure framework aligns to Victorian Public Sector Commission (VPSC) guidelines, including for the management of the acceptance or provision of Gifts, Benefits and Hospitality.

GOTAFE documents that align to the VPSC’s ‘Gifts, benefits and hospitality Policy framework’ include:

A Gifts, Benefits & Hospitality Register is maintained in accordance with the policy framework and the register can be viewed here.

GOTAFE is a community enriched by people of many backgrounds, age, race, ethnic and national heritage, physical and intellectual abilities and lifestyle choices. GOTAFE aims to treat all members of the community with dignity, courtesy and respect.

To find out more, the Behavioural policy can be downloaded here.

Other documents used in conjunction with this policy are as follows:

The Protected Disclosure Act 2012 (the Act) has replaced the now repealed Whistleblowers Protection Act 2001.

The main object of the Act is to encourage and facilitate the making of disclosure of improper conduct by public officers and public bodies and establish a system for matters to be investigated. The Act provides protection from detrimental action to any person affected by a protected disclosure whether it is a person who makes a disclosure, a witness, or a person who is the subject of an investigation.

The GOTAFE Protected Disclosure Coordinator (PDC) can provide general guidance relating to Protected Disclosure, however they are not authorised to accept any disclosure made by any individual or body, relating to GOTAFE. GOTAFE cannot accept disclosures under the Act.

Protected Disclosures are to be reported directly to IBAC;

Independent Broad-Based Anti-Corruption Commission (ibac)
Phone 1300 735 135 | Fax 03 8635 6444
Street address Level 1, North Tower, 459 Collins Street, Melbourne VIC 3000
Postal address GPO Box 24234, Melbourne VIC 3001

GOTAFE is to ensure the welfare and protection of genuine persons making protected disclosures against detrimental action, provided GOTAFE is aware a disclosure has been made. Any instances of detrimental action against a person making a protected disclosure should be reported immediately to the Protected Disclosure Coordinator.

The Protected Disclosure Coordinators for GOTAFE are;

GOTAFE Chief Financial Officer
Phone 1300 468 233

GOTAFE Executive Manager, People & Performance
Phone 1300 468 233

For further information relating to Protected Disclosure you can access GOTAFE’s Protected Disclosure (Whistleblower) Policy and the Protected Disclosure (Whistleblower) Procedure.

Information is also available at the IBAC website listed above.

As a Registered Training Organisation, Goulburn Ovens Institute of TAFE undertakes a range of activities for the purpose of continuous improvement in the quality of training and services provided.

Many activities involve feedback from key stakeholders, including client satisfaction surveys of students and employers. Quality Indicator surveys* of learner engagement and employer satisfaction were conducted in 2016 and a copy of the 2016 Registering Body Report is available here.

* Explanatory Notes for the Learner Engagement and Employer Satisfaction Surveys: These indicators are based on a survey of 411 students and 130 employers. This sample represents 3% of this organisation’s training delivery in the 2016 calendar year.

Goulburn Ovens Institute of TAFE is a Registered Training Organisation (RTO) with the Australian Skills Quality Authority (ASQA) for training and assessment of Training Package qualifications and VET accredited courses on the national register. In 2015 the Institute was due for re-registration and, following application, ASQA conducted a re-registration audit of Goulburn Ovens Institute of TAFE, including a site visit by ASQA auditors on 14-16 July 2015.

Qualifications audited were:

  • AHC40110 Certificate IV in Agriculture
  • AUR30612 Certificate III in Light Vehicle Mechanical Technology
  • CHC30212 Certificate III in Aged Care
  • CHC50612 Diploma of Community Services Work
  • CPC30211 Certificate III in Carpentry
  • CPC30611 Certificate III in Painting and Decorating
  • CPC30111 Certificate III in Bricklaying/Blocklaying
  • HLT51612 Diploma of Nursing (Enrolled-Division 2 nursing)
  • SIT30813 Certificate III in Commercial Cookery
  • TAE40110 Certificate IV in Training and Assessment

No critical non-compliances were found and GOTAFE responded to and rectified other non-compliances within the prescribed timeline. Registration was subsequently approved by ASQA for the maximum seven year period, to 30 June 2022. A copy of the registration certificate is included here.

Registration to deliver senior secondary programs in Victoria, however, remains with the Victorian Registration & Qualifications Authority (VRQA). The Institute has been re-registered to 31 December 2019 by the VRQA to deliver VCAL, following a registration audit in late-2014/early 2015.

Goulburn Ovens Institute of TAFE’s national registered training organisation number is 3094.

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Australian society is defined, among other aspects, by a belief in elected Government, by a commitment to the rule of law, to equal rights for all before the law, and by a belief in freedom of religion, freedom of speech and freedom of association. Our society is also tolerant of a range of religious, political, social and cultural beliefs and values in the context of the fundamental principle of our democracy.

As a registered training provider operating under the regulations of the Victorian Education and Training Reform Act, GOTAFE undertakes to deliver our programs and teaching in a manner that supports and promotes the principles and practice of Australian democracy.

This includes a commitment to:

  • Elected government
  • The rule of law
  • Equal rights for all before the law
  • Freedom of religion
  • Freedom of speech and association
  • The values of openness and tolerance

GOTAFE is committed to operating in a manner consistent with these principles and to ensure that these principles are put into practice through appropriate inclusion in Institute policies and procedures.

The GOTAFE community is enriched by people of many backgrounds, age, race, ethnic and national heritage, physical and intellectual abilities and lifestyle choices. GOTAFE aims to treat all members of the community with dignity, courtesy and respect.

By creating a positive environment in which the welfare and needs of students is of paramount importance, GOTAFE seeks to enhance the learning experience and optimise outcomes for all students. In this way, GOTAFE aims to not only practice these principles but to imbed them in the learning process to contribute to their perpetuation.

Through the GOTAFE Behavioural Policy and Procedure, the Institute aims to:

  • foster an environment that is free from discrimination, harassment and bullying
  • promote appropriate standards of conduct at all times
  • implement education and awareness-raising strategies to ensure that everyone is made aware of their rights and responsibilities
  • encourage reporting of inappropriate behaviour and provide an effective procedure for resolving complaints in a sensitive, confidential, fair and timely manner
  • provide protection from victimisation
  • provide individuals access to information outlining how to best manage their health and safety
  • ensure the principles of natural justice are adhered to at all time

The Victorian Ombudsman takes complaints about Victorian state and local government departments and agencies (including TAFEs).

The Ombudsman is independent and impartial and provides a free service.

When you make a complaint to the Ombudsman about a government action or decision, the Ombudsman can look into it, tell you what occurred, and whether it was reasonable or unreasonable; she can also make recommendations to the government body about its conduct.

A complaint can be made to the Ombudsman via the following details:

Phone: (03) 9613 6222 or 1800 806 314 (Regional Only)