Certificate III in Business


Course Length

Full time:

1 year

Part time:

2 years


Subsidised Trainee:


Subsidised Trainee (Concession):


Full Fee:


Course Materials:


Student Services Fees (per year):



Shepparton - Fryers Street

Delivery Mode


Course Overview

This course is the recognised qualification to become a Secretary, Receptionist, or Clerk.

Studying the Certificate III in Business, you'll gain the skills and confidence to succeed in a business environment. You'll learn in-demand skills such as customer service and document preparation, and will also practice time management and task organisation.

This course is delivered as a traineeship, meaning you'll get the chance to apply your new skills to the work environment as you go. We'll support you to balance study and work, and you'll gain valuable on-the-job experience that will boost your CV.

Studying during COVID-19 Restrictions

We’ve had to make adjustments to how our courses are delivered due to the restrictions imposed by COVID-19. This means that we’re currently offering a combination of delivery modes including online and flexible learning and, where we can, on-campus classes with strict social distancing in place.

Career Pathways

The Certificate III in Business gives you a versatile skill set to seek employment in the Office Administration industry as:

  • Word Processing Operator
  • Information Officer
  • Data Entry Operator
  • Customer Service Officer
  • Payroll Officer
  • Clerical Officer

Armed with these essential business skills, you'll have the chance to work across different industries and locations.

Working in this industry may involve working with a wide range of people across an organisation, performing roles that deal with customers, working with MS Office and specific software applications and entering and processing basic financial information. Work hours are generally business hours, Monday to Friday but may include Saturday mornings.

Further Study

After graduation, you might like to undertake further study in BSB40515 Certificate IV in Business Administration or FNS40217 Certificate IV in Accounting and Bookkeeping.

Course Dates & Times

Shepparton - Fryers Street

Traineeship - Open from 11th Jan / 2021

Fee Information

1. Subsidised Trainee: $3,150.00

2. Subsidised Trainee (Concession): $630.00

3. Full Fee: $2,700.00

Course Materials: $315.00

Student Services Fees (per year): $70.00

The student tuition fees as published are subject to change given individual circumstances at enrolment. Please note all fees and charges are correct at time of publication for 2021 and may change without notice.

Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Bookshop. A full list with associated costs will be provided to you at your course information session or during the pre-training review Interview.

All students are required to pay an annual Student Services Fee (SSF) of $70.00. The Student Services Fee contributes to the provision of student engagement, learning and support services. SSF does not apply to short course participants.

Further details on fees available

Entry Requirements

Training package entry requirements

There are no training package entry requirements for this qualification.

GOTAFE preferred entry requirements

Before being accepted into the course applicants must:

  • Attend an interview.
  • Undertake a Pre-training Review to ensure the course suits your needs and aspirations, and that you are likely to complete the course successfully.
  • Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course.
  • Please apply through an Apprenticeship Network Provider (australianapprenticeships.gov.au) with your employer to organise your traineeship contract before applying for this course.

The selection criteria for this course are:

  • Ability to undertake training at this qualification level
  • Literacy and numeracy skills of an appropriate level
  • Keen interest in this industry sector
  • Ability to communicate with others
  • Computer skills in Word, Excel and using the internet to a basic level
  • Ability to organise study and work independently

Course Study Units

Core Units
BSBWHS302 - Apply knowledge of WHS legislation in the workplace
Elective Units
BSBADM307 - Organise schedules
BSBADM311 - Maintain business resources
BSBCMM301 - Process customer complaints
BSBCUS301 - Deliver and monitor a service to customers
BSBCUS402 - Address customer needs
BSBDIV301 - Work effectively with diversity
BSBFIA301 - Maintain financial records
BSBFIA303 - Process accounts payable and receivable
BSBFIA304 - Maintain a general ledger
BSBFLM303 - Contribute to effective workplace relationships
BSBFLM312 - Contribute to team effectiveness
BSBINM301 - Organise workplace information
BSBINN301 - Promote innovation in a team environment
BSBITU306 - Design and produce business documents
BSBITU307 - Develop keyboarding speed and accuracy
BSBITU312 - Create electronic presentations
BSBITU313 - Design and produce digital text documents
BSBITU314 - Design and produce spreadsheets
BSBLEG305 - Use legal terminology in order to carry out tasks
BSBLEG306 - Maintain records for time and disbursements in a legal practice
BSBMED301 - Interpret and apply medical terminology appropriately
BSBMED302 - Prepare and process medical accounts
BSBMED303 - Maintain patient records
BSBMED304 - Assist in controlling stocks and supplies
BSBMED305 - Apply the principles of confidentiality, privacy and security within the medical environment
BSBPRO301 - Recommend products and services
BSBWOR301 - Organise personal work priorities and development
BSBWRT301 - Write simple documents

Assessment Methods

Assessments methods may include:

  • Classroom activities
  • Observation
  • Roleplays
  • Assignments
  • Short answer questions
  • Supervised tests
  • Portfolios

Trainees will also be required to demonstrate competency in their workplace.

Additional Information

The Trainee’s Competency-Based Completion Training Plan will document how training and assessment will occur and the start and end date of study for each unit. These start and end dates need to be complied with to ensure the required training and assessment is completed within the duration of the partnership.

Course Co-ordinator

Brett Ambrosio

Attendance & Commitment

This course is delivered over 12 months full-time or 24 months part-time. Students must be employed in a workplace as a trainee and have a Training Contract.

A timetable for completion of each of the units will be developed with you. You will be expected to complete the required reading, research, exercises and assessments through self-direction. You will be supported by your teachers as required via phone, email and one-on-one face-to-face or Skype meetings. The trainer will visit the trainee in the workplace a minimum of 4 times and maintain monthly contact.

During the duration of the traineeship you will be required to undertake:

  • Relevant duties in their workplace to a competent standard
  • Self-paced learning – reading and satisfactory completion of the activities of an online resource for this unit.

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside of their training sessions or work hours.

Where to From Here

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or submit an enquiry through our website now and one of the team will be in touch.

Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Student Support

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.

Learn more about support services

Learner's Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.

Further information is provided at course induction.


Please note: Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review. This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer

Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.

Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification. There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking. You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.