Certificate III in Community Services


Course Length

Part time:

10 months

Contact Hours

Part time:

1 day a week


Subsidised Standard:


Subsidised Standard (Concession):


Subsidised Trainee:


Subsidised Trainee (Concession):


Full Fee:


Course Materials:


Student Services Fees (per year):



Shepparton - Fryers Street

Delivery Mode



Course Overview

Kickstart your career in Community Services. Studying the Certificate III in Community Services, you'll learn practical skills to support and promote the social, psychological, welfare, and protection needs of the community.

You'll gain skills in communication, learn how to promote the needs, interests and rights of your clients, and develop an understanding of the specific needs and support requirements of clients from Aboriginal and/or Torres Strait Islander communities, as well as those with mental health issues.

This course can be completed on-campus or as part of the VETDSS program.

This course is available as part of the JobTrainer initiative, for eligible students.

Please note: the information on this page is relevant for 2022 enrolments.

Studying during COVID-19 Restrictions

We've had to make adjustments to how our courses are delivered due to the restrictions imposed by COVID-19. This means that we're currently offering a combination of delivery modes including online and flexible learning and, where we can, on-campus classes with strict social distancing in place.

Career Pathways

This qualification prepares you for a variety of entry-level roles in the Community Services sector, such as:

  • Assistant community services workers
  • Housekeeping assistant
  • Care service employee
  • Laundry assistant
  • Contact officers
  • Night/community patrol workers
  • Customer service staff
  • Personal care assistant
  • Domestic assistant
  • Provision of emergency relief
  • Gardener/grounds person
  • Reception/front desk staff
  • Home helper
  • Support worker

Working in this industry, you'll be the first point of contact to assist individuals to meet their immediate needs. Your role could involve client transport, organising events, administration, reporting, and many more activities.

Working in the industry usually requires a WWCC and Police check.

Further Study

After graduating, you might like to undertake further study in the:

Course Dates & Times

Shepparton - Fryers Street

Traineeship/SBAT - Open from 21st June / 2021

VETDSS - Starts on 27/01/2021 - Wed - 9am to 3.30pm / 2021

VETDSS - Starts on Wednesday 2nd February, 9am - 3pm / 2022

Blended - Starts on Wednesday 2nd February, 9am - 3pm / 2022

Fee Information

1. Subsidised Standard: $3,452.00

2. Subsidised Standard (Concession): $690.00

3. Subsidised Trainee: $2,065.00

4. Subsidised Trainee (Concession): $413.00

5. Full Fee: $4,219.00

Course Materials: $236.00

Student Services Fees (per year): $85.00

This training is delivered with Victorian and Commonwealth Government funding to eligible individuals.

Please note that the fees on this webpage, for this particular course:

  • are correct at the time of publishing for those enrolling in 2022 and may change without notice.
  • will be discussed with applications as part of the application process to ensure it is understood what is being paid for and which fee rates they may be eligible for.

Course Fees consist of 3 different components:

  1. Student Tuition Fee - cover the costs of training and assessment. These fees vary across courses and are calculated based on a rate per nominal hour enrolled in. The student tuition fees as published are subject to change given individual circumstances at enrolment. Circumstances may include:
    1. an individual’s eligibility for Victorian (Skills First) and Commonwealth government-funded training
    2. an individual’s eligibility for concession rates on Victorian (Skills First) and Commonwealth government-funded training
    3. ineligible individuals who are required to pay the full fees for tuition and other costs.
  2. Material Fee - where applicable, cover the costs of classroom consumables, handouts and booklets, e-Learning resources and associated license access fees and excursions.
  3. Student Services Fee (SSF) – contributes to the provision of student engagement, learning and support services. SSF is a non-refundable annual fee that does not apply to short course participants.

Additionally, some courses require students to purchase or supply textbooks, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Bookshop. A full list with associated costs will be provided to you at your course information session or during the pre-training review Interview.

GOTAFE offers a range of payment options to help you pay your fees.
Learn more about fees, charges, refunds and payment options

Entry Requirements

Training package entry requirements
There are no training package entry requirements for this qualification.

GOTAFE preferred entry requirements

Blended study mode:
Before being accepted into the course applicants must:

  • Complete a Basic Key Skills Builder (BKSB) online test to ensure the required literacy & numeracy levels for the course are met.
  • Undertake a Pre-training Review by interview to ensure the course suits their needs and aspirations, and that they are likely to complete the course successfully.

VETDSS Students:
The selection process will involve the student’s school VET coordinator who will approve the student engaging in this VETDSS program. VETDSS students will have their Language, Literacy & Numeracy suitability confirmed by their VETDSS coordinator. Students will have completed the Certificate II in Community Services prior to commencement.

Inherent requirements:

  • Ability to provide personal care to Clients
  • You may be required to provide transportation for the Client
  • Your role could involve home help, administration and many other activities
  • Work may take place in a range of community services or organisations

Course Study Units

Core Units
CHCCCS016 - Respond to client needs
CHCCOM005 - Communicate and work in health or community services
CHCDIV001 - Work with diverse people
HLTWHS002 - Follow safe work practices for direct client care
HLTWHS006 - Manage personal stressors in the work environment
Elective Units
BSBWOR301 - Organise personal work priorities and development
CHCADV001 - Facilitate the interests and rights of clients
CHCCDE003 - Work within a community development framework
CHCCDE004 - Implement participation and engagement strategies
CHCCDE005 - Develop and support relevant community resources
CHCCOM001 - Provide first point of contact
CHCGRP001 - Support group activities
CHCMHS001 - Work with people with mental health issues
CHCPRP001 - Develop and maintain networks and collaborative partnerships
HLTAID011 - Provide First Aid

Assessment Methods

Assessment methods may include:

  • Written tasks
  • Quizzes
  • Oral presentations
  • Roleplays
  • Engagement through Catapult resources

Assessment feedback is provided for each assessment task: scheduling of regular progress meetings and Mid-year written progress are undertaken with individual students. Scheduled one on one time with trainer is also provided. On line forums/discussions via goLearn are undertaken.

Course Co-ordinator

Simon Cochaud

Attendance & Commitment

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

Students are encouraged to attend all face-to-face sessions and participate in webinars.

Students will bring their own writing material for note-taking and have to access their own computer for any virtual sessions that may occur.


  • The course runs for 40 weeks.
  • Students attend 1 x 6-hr class per week
  • Students are also expected to complete a further combined estimated 144 hours that includes online guided self-paced, 3-4 hours of self-directed/research per week and time allocated for completing assessment tasks.
  • 17 hours of face-to-face assessments with their trainer/assessor
  • 36 hours of scheduled access to their trainer.


  • The course runs for 32 weeks.
  • Students receive credit transfers for 5 units from the Certificate II in Community Services program completed the year before.
  • Students attend 1 x 6-hr class per week and engage in 12 hours of face to face assessments with their trainer/assessor.
  • Students also have additional hours of scheduled access to their trainer for further support.
  • Students are expected to complete 3-4 hours of self-directed/research per week.

Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Learning support

A free and confidential service to help you build the foundation skills you need to be successful at TAFE. Improve your english language, maths and/or writing skills; enhance your computer, exam and study skills.

Learn more about our learning support services


Our library team are passionate about supporting students to achieve their study goals. They have subject guides, referencing help, and online resources to assist you with you assessments.

Find how to reach out to our library in Shepparton

Jobs and study options

Our Skills and Jobs Centres can assist and talk through options for courses, careers, assistance with job applications and more.

Reach out to our Skills and Jobs Centres

Student Support

Whether you need support with time management, your mental health, grief and loss, a diagnosed disability, financial hardship, or any other challenge life through your way, we are here to help.

Support for personal issues

We have a dedicated team to ensure students have the help they need with personal issues impacting studies such as homelessness, family problems & setting up payment plans.

Find out how the Student Experience Team can help you

Disability support

Get access to the supports and adjustments you need for your disability or medical condition to be successful in your studies.

Seek support from our Equitable Learning Advisors

Counselling services

We offer free counselling services to help you work through life's challenges including grief and loss, mental health or relationships.

Learn about our Student Wellbeing Advisors

Learner's Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.

Further information is provided at course induction.


Please note: Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review. This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer

Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.

Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification. There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking. You can apply for Skills Recognition through one or both of the following processes:

Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification

Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.