Your web browser may not be properly supported. To use this site and all of its features, we recommend using the latest versions of Chrome, Safari or Firefox

Certificate III in Tourism


Certificate III in Tourism SIT30116

Course Overview

From providing travellers information at visitor centres to tourism service agents, the Certificate III in Tourism can take you places so you can, in turn, take others.

With a range of tourism industry sectors to choose from once you graduate, you'll learn skills in everything from customer service, tour presentation, to preparing quotations and managing event registrations. This course is about regional tourism/local attractions/destination tourism.

This course is offered as on-the-job learning for trainees or blended delivery for new entrants to the tourism industry.

Tourism isnt a high paying job but it will give you the opportunity to travel. Whether it be working for an airline, working on a cruise line, going on familiarisations, or being transferred through your hotel job, it is a life long passion that people love. You need to love people, customer service and working with other people to be successful.

This course is available as part of the JobTrainer initiative, for eligible students.

Please note: the information on this page is relevant for 2022 enrolments.

Studying during COVID-19 Restrictions

We've had to make adjustments to how our courses are delivered due to the restrictions imposed by COVID-19. This means that we're currently offering a combination of delivery modes including online and flexible learning and, where we can, on-campus classes with strict social distancing in place.

Career Pathways

This course prepares you to work in the tourism industry. Roles you may be eligible for include:

  • Customer Service Agent
  • Museum Attendant
  • Visitor Information Officer

Further Study

After graduating, you might like to undertake further study in the SIT40116 Certificate IV in Travel and Tourism.

Course Dates & Times

Online Campus

Tourism Operations - Open from Tuesday 22nd February - 9.30am - 12.30pm / 2022

Shepparton - Fryers Street

Traineeship - Open from 31/01/2022

1. Subsidised Standard
2. Subsidised Standard (Concession)
3. Subsidised Trainee
4. Subsidised Trainee (Concession)
5. Full Fee
Course Materials
Student Services Fees (per year)

This training is delivered with Victorian and Commonwealth Government funding to eligible individuals.

Please note that the fees on this webpage, for this particular course:

  • are correct at the time of publishing for those enrolling in 2022 and may change without notice.
  • will be discussed with applications as part of the application process to ensure it is understood what is being paid for and which fee rates they may be eligible for.

Course Fees consist of 3 different components:

  1. Student Tuition Fee - cover the costs of training and assessment. These fees vary across courses and are calculated based on a rate per nominal hour enrolled in. The student tuition fees as published are subject to change given individual circumstances at enrolment. Circumstances may include:
    1. an individual’s eligibility for Victorian (Skills First) and Commonwealth government-funded training
    2. an individual’s eligibility for concession rates on Victorian (Skills First) and Commonwealth government-funded training
    3. ineligible individuals who are required to pay the full fees for tuition and other costs.
  2. Material Fee - where applicable, cover the costs of classroom consumables, handouts and booklets, e-Learning resources and associated license access fees and excursions.
  3. Student Services Fee (SSF) – contributes to the provision of student engagement, learning and support services. SSF is a non-refundable annual fee that does not apply to short course participants.

Additionally, some courses require students to purchase or supply textbooks, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Bookshop. A full list with associated costs will be provided to you at your course information session or during the pre-training review Interview.

GOTAFE offers a range of payment options to help you pay your fees.
Learn more about fees, charges, refunds and payment options

Training package entry requirements

There are no training package entry requirements for this qualification.

GOTAFE preferred entry requirements

Before being accepted into the course applicants must:

  • Complete a Basic Key Skills Builder (BKSB) online test to ensure the required literacy & numeracy levels for the course are met.
  • Undertake a Pre-training Review by interview to ensure the course suits their needs and aspirations, and that they are likely to complete the course successfully.

Inherrent requirements

  • Some career outcomes might require you to be standing for long periods of time.
  • You will be interacting with customers so need to enjoy dealing with customers.
Core Units
Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Elective Units
Work effectively with others
Advise on products and services
Source and use information on the events industry
Process and monitor event registrations
Coordinate on-site event registrations
Provide responsible service of alcohol
Prepare and serve espresso coffee
Prepare and present tour commentaries or activities
Operate online information systems
Access and interpret product information
Provide advice on Australian destinations
Sell tourism products and services
Provide customer information and assistance
Provide visitor information
Use hygienic practices for food safety
Coach others in job skills
Identify hazards, assess and control safety risks

Assessment methods may include:

  • Written assessments
  • Practical assessments
  • Portfolio

Students not in a traineeship will be required to attend campus for 1 practical assessment

Valerie Caine

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

You are encouraged to attend all face-to-face sessions and participate in any extra activities, including webinars, excursion major events off & on campus, which may include nights and weekends.

Blended delivery:

  • Students attend online classes 1 day per week for 3 hours per class
  • This is a 6-month course
  • Student need to allow for approximately 6 hours per week for self-directed learning & research time.
  • Completion of assessment tasks can take an additional 4 hours per week

Trainees: This course is delivered to tourism staff who are wanting to gain a qualification with support from their workplace. The course is delivered over 6-48 months, depending on workplace time fraction. Trainers will maintain monthly contact with trainees via phone and email as well as conducting a minimum of 4 visits per year.

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Learning support

A free and confidential service to help you build the foundation skills you need to be successful at TAFE. Improve your english language, maths and/or writing skills; enhance your computer, exam and study skills.

Learn more about our learning support services


Our library team are passionate about supporting students to achieve their study goals. They have subject guides, referencing help, and online resources to assist you with you assessments.

Find how to reach out to our library in Shepparton

Jobs and study options

Our Skills and Jobs Centres can assist and talk through options for courses, careers, assistance with job applications and more.

Reach out to our Skills and Jobs Centres

Whether you need support with time management, your mental health, grief and loss, a diagnosed disability, financial hardship, or any other challenge life through your way, we are here to help.

Support for personal issues

We have a dedicated team to ensure students have the help they need with personal issues impacting studies such as homelessness, family problems & setting up payment plans.

Find out how the Student Experience Team can help you

Disability support

Get access to the supports and adjustments you need for your disability or medical condition to be successful in your studies.

Seek support from our Equitable Learning Advisors

Counselling services

We offer free counselling services to help you work through life's challenges including grief and loss, mental health or relationships.

Learn about our Student Wellbeing Advisors

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.

Further information is provided at course induction.

Please note: Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review. This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer

Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification. There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking. You can apply for Skills Recognition through one or both of the following processes:

Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification

Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.

Browse other courses

Introduction to espresso coffee course (SCCOFINT22)

Introductory course for those wanting to work in a Café or have purchased a home espresso machine.

Latte Art Course (SCLATART22)

Quick short course on the various styles and techniques to present a delightful caffeinated aesthetic to your customers

Food Safety Auditor Skill Set (FBPSS00004)

Skill set for entry level safety auditor on food preparation or food processing sites