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Certificate III in Tourism


Certificate III in Tourism – SIT30116

Course Overview

From tour guide to museum attendant, the Certificate III in Tourism can take you places so you can, in turn, take others.

With a range of tourism industry sectors to choose from once you graduate, you'll learn skills in everything from customer service, tour presentation, to preparing quotations and managing event registrations.

This course is offered as on-the-job learning for trainees or blended delivery for new entrants to the tourism industry, with the option to specialise in a hospitality stream.

This course is available as part of the Free TAFE scheme as well as the JobTrainer initiative, for eligible students.

Studying during COVID-19 Restrictions

We've had to make adjustments to how our courses are delivered due to the restrictions imposed by COVID-19. This means that we're currently offering a combination of delivery modes including online and flexible learning and, where we can, on-campus classes with strict social distancing in place.

Career Pathways

This course prepares you to work in the tourism industry. Roles you may be eligible for include:

  • Adventure Tourism Guide
  • Cellar Door Salesperson
  • Customer Service Agent
  • Tour Coordinator
  • Museum Attendant
  • Visitor Information Officer

Further Study

After graduating, you might like to undertake further study in the SIT40116 Certificate IV in Travel and Tourism.

Course Dates & Times

Shepparton - Fryers Street

SIT30116 - Traineeship, Open from 18/01/2021 / 2021

Blended Delivery - Starts on 12/07/2021 - Mon, Tues Online - 9am to 12pm / 2021

1. Subsidised Standard
2. Subsidised Standard (Concession)
3. Subsidised Trainee
4. Subsidised Trainee (Concession)
5. Full Fee
Course Materials
Student Services Fees (per year)

The student tuition fees as published are subject to change given individual circumstances at enrolment. Please note all fees and charges are correct at time of publication for 2021 and may change without notice.

Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Bookshop. A full list with associated costs will be provided to you at your course information session or during the pre-training review Interview.

All students are required to pay an annual Student Services Fee (SSF) of $70.00. The Student Services Fee contributes to the provision of student engagement, learning and support services. SSF does not apply to short course participants.

Further details on fees available

Training package entry requirements

There are no training package entry requirements for this qualification.

GOTAFE preferred entry requirements

Before being accepted into the course applicants must:

  • Attend an interview.
  • Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course.
  • Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course.
Core Units
Source and use information on the tourism and travel industry
Provide service to customers
Show social and cultural sensitivity
Participate in safe work practices
Elective Units
Implement customer service strategies
Participate in environmentally sustainable work practices
Work effectively with others
Use social media tools for collaboration and engagement
Advise on products and services
Source and use information on the events industry
Process and monitor event registrations
Coordinate on-site event registrations
Provide event staging support
Provide responsible service of alcohol
Prepare and serve espresso coffee
Plan catering for events or functions
Prepare and present tour commentaries or activities
Operate online information systems
Access and interpret product information
Provide advice on Australian destinations
Sell tourism products and services
Prepare quotations
Use a computerised reservations or operations system
Provide visitor information
Respond to a customer in crisis
Process financial transactions
Use hygienic practices for food safety
Coach others in job skills
Identify hazards, assess and control safety risks

Assessment methods may include:

  • Written assessments
  • Practical assessments
  • Portfolio

All students will be required to purchase online resources, as well as a restaurant uniform if studying the hospitality stream.

Meliah Clarke

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

You are encouraged to attend all face-to-face sessions and participate in any extra activities, including webinars, excursion major events off & on campus, which may include nights and weekends.

Blended delivery: This is a 6-month course for new entrants into the tourism industry. There are 52 hours allocated as self-directed learning & research time.

Hospitality stream: This is a 1-year blended delivery course for new entrants into the tourism industry who have an interest in hospitality. There are 53 hours allocated as self-directed learning & research time.

Trainees: This course is delivered to tourism staff who are wanting to gain a qualification with support from their workplace. The course is delivered over 6-48 months, depending on workplace time fraction. Trainers will maintain monthly contact with trainees via phone and email as well as conducting a minimum of 4 visits per year.

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or submit an enquiry through our website now and one of the team will be in touch.

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.

Learn more about support services

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.

Further information is provided at course induction.

Please note: Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review. This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer

Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification. There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking. You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.

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