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Certificate IV in Hospitality


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Certificate IV in Hospitality – SIT40416

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Home> . . .> Study Areas> Hospitality & Baking> Hospitality> Certificate IV in Hospitality

Course Overview

Strengthen your career in Hospitality with the Certificate IV in Hospitality.

You'll master the management skills to run a restaurant, catering business, or hotel, and provide exceptional customer service to build customer loyalty.

You'll also develop strong operational and supervisory skills, and be able to monitor and evaluate the work of team members.

This course is delivered on-campus or as a Traineeship. Traineeships focus on either a Food and Beverage stream or Accommodation stream.

Career Pathways

This course prepares you to work in the Hospitality industry in a management role.

Roles you may be eligible for include:

  • Bar Supervisor
  • Team Leader
  • Duty Manager
  • Food and Beverage Supervisor
  • Front Office Supervisor
  • Housekeeping Supervisor
  • Shift Manager.

Further Study

After graduating, you might like to undertake further study in the SIT50416 Diploma of Hospitality Management.

Course Dates & Times

Shepparton - Fryers Street

3 Days per Week - 9am to 4pm - Public on Campus - SEMESTER 2 / 2019

On Campus - 3 x 5.5 hour days per week/year - Semester 1/2020

On Campus - 3 x 5.5 hour days per week/year - Semester 2/2020

Fee Information

1. Subsidised Standard
2. Subsidised Standard (Concession)
3. Subsidised Trainee
4. Subsidised Trainee (Concession)
5. Full Fee
Course Materials

The student tuition fees as published are subject to change given individual circumstances at enrolment. Please note all fees and charges are correct at time of publication for 2020 and may change without notice.

Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

- Classroom activity consumables, handouts and booklets
- E-Learning resources and associated license access fees
- Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Bookshop. A full list with associated costs will be provided to you at your course information session or during the pre-training review Interview.

Training package entry requirements
There are no training package entry requirements for this qualification.

GOTAFE entry requirements

Before being accepted into the course applicants must:

  • Attend an interview (on campus students only)
  • Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course
  • Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course
  • Please apply through an Apprenticeship Network Provider ( with your employer to organise your traineeship contract prior to applying for this course (Trainees only)
Core Units
Manage diversity in the workplace
Work effectively in hospitality service
Enhance customer service experiences
Manage conflict
Manage finances within a budget
Coach others in job skills
Lead and manage people
Monitor work operations
Implement and monitor work health and safety practices
Elective Units
Implement and monitor environmentally sustainable work practices
Work effectively with others
Use social media tools for collaboration and engagement
Plan in-house events or functions
Clean premises and equipment
Provide housekeeping services to guests
Prepare rooms for guests
Provide accommodation reception services
Clean and tidy bar areas
Provide responsible service of alcohol
Operate a bar
Prepare and serve non-alcoholic beverages
Prepare and serve espresso coffee
Serve food and beverage
Prepare and serve cocktails
Provide table service of food and beverage
Provide advice on food
Provide advice on food and beverage matching
Source and use information on the hospitality industry
Access and interpret product information
Provide advice on Australian destinations
Sell tourism products and services
Provide service to customers
Process financial transactions
Interpret financial information
Use hygienic practices for food safety
Participate in safe food handling practices
Roster staff
Recruit, select and induct staff
Receive and store stock
Control stock
Identify hazards, assess and control safety risks

Assessment methods may include:

  • Written
  • Practical assessments
  • Portfolio

Students will be required to purchase a Restaurant uniform and online resources.

Audrey Ash

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

You will be visited by the trainer for training and assessment as least four times per year.

This course is delivered as a trainee from Shepparton, Seymour and Wangaratta and on campus at Shepparton.

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or click Enquire Now.

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.

Learn more about support services

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.

Further information is provided at course induction.

Please note: Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review. This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer

Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification. There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking. You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.

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