Certificate III in Health Administration


Course Length

Full time:

1 Year


Subsidised Trainee:


Subsidised Trainee (Concession):


Course Materials:


Student Services Fees (per year):


Delivery Mode


Course Overview

The Certificate III in Health Administration is the recognised qualification to become a qualified Health Administrative Worker.

You'll gain skills in record keeping and appointment setting, customer service, and communication. You'll also learn to use discretion and judgement to handle different situations and respond to customer and patient needs.

This qualification is undertaken as a Traineeship.

Studying during COVID-19 Restrictions

We’ve had to make adjustments to how our courses are delivered due to the restrictions imposed by COVID-19. This means that we’re currently offering a combination of delivery modes including online and flexible learning and, where we can, on-campus classes with strict social distancing in place.

Career Pathways

This course prepares you to work in the Health Care industry as a Health Administration worker, career options may include:

  • Ward Clerk
  • Medical Practice Administrator
  • Medical Practice Receptionist

You may find employment in the following areas:

  • Hospitals
  • Aged care facilities
  • Medical practices
  • Dental practices
  • Allied health practices

Further Study

After graduating, you might like to undertake further study in the BSB40215 Certificate IV in Business or other Health based qualifications.

Fee Information

1. Subsidised Trainee: $2,270.00

2. Subsidised Trainee (Concession): $450.00

Course Materials: $185.00

Student Services Fees (per year): $70.00

The student tuition fees as published are subject to change given individual circumstances at enrolment. Please note all fees and charges are correct at time of publication for 2021 and may change without notice.

Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Bookshop. A full list with associated costs will be provided to you at your course information session or during the pre-training review Interview.

All students are required to pay an annual Student Services Fee (SSF) of $70.00. The Student Services Fee contributes to the provision of student engagement, learning and support services. SSF does not apply to short course participants.

Further details on fees available

Entry Requirements

Training package entry requirements

There are no training package entry requirements for this qualification.

GOTAFE preferred entry requirements

Before being accepted into the course applicants must:

  • Attend an interview
  • Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course
  • Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course
  • Please apply through an Apprenticeship Network Provider (australianapprenticeships.gov.au) with your employer to organise your traineeship contract prior to applying for this course

Applicants also need to:

  • Have excellent communication skills
  • Be able to work independently
  • Work as part of a team
  • Have access to the internet
  • A willingness to commit to the course and complete all outside classroom activities
  • Demonstrate effective time management skills

Course Study Units

Core Units
BSBMED301 - Interpret and apply medical terminology appropriately
CHCCOM005 - Communicate and work in health or community services
CHCDIV001 - Work with diverse people
HLTINF001 - Comply with infection prevention and control policies and procedures
HLTWHS001 - Participate in workplace health and safety
Elective Units
BSBCUS301 - Deliver and monitor a service to customers
BSBINM301 - Organise workplace information
BSBITU306 - Design and produce business documents
BSBITU307 - Develop keyboarding speed and accuracy
BSBMED303 - Maintain patient records
CHCCCS020 - Respond effectively to behaviours of concern
CHCCOM001 - Provide first point of contact
CHCLEG001 - Work legally and ethically

Assessment Methods

Assessment methods may include:

  • Knowledge tests/quizzes
  • Presentations
  • Projects and reports
  • Online and simulated assessments or through Third Party
  • Satisfactory completion of Workplace observation/demonstration

Additional Information

Students will be required to purchase the following text book:

Chabner, D. (2012). Medical terminology: a short course (6th ed.). St. Louis: Elsevier.

Course Co-ordinator

Bernadette Griffiths
Campus; Shepparton

Andrea Steele
Campus; Seymour

Lynn Norris
Campus; Seymour

Attendance & Commitment

Full Time Trainees attend 5 face to face intensive sessions and 6 full day workshops to be held in the workplace delivered by the trainer. There is also an expectation that the Trainee will commit to a minimum 4 hours per week to self-paced learning outside of the face to face sessions.

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

Attendance at all face-to-face classes is highly recommended.

Where to From Here

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or submit an enquiry through our website now and one of the team will be in touch.

Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Student Support

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.

Learn more about support services

Learner's Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.

Further information is provided at course induction.


Please note: Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review. This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer

Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.

Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification. There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking. You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.