Medical Receptionists are right at the nerve centre of a busy medical practice, welcoming patients, supporting the medical staff, and making sure the office runs smoothly. If you have a natural flair for organisation and are passionate about community health, this is the course for you.
This course combines broad business administration skills such as payroll and document preparation with specialist medical administration principles, including confidentiality, maintaining patient records, and interpreting medical terminology. You'll graduate with the confidence and experience to make a valuable contribution to a medical practice.
This course is delivered as a Traineeship, meaning you'll get the chance to apply your new skills to the work environment as you go. We'll support you to balance study and work, and you'll gain valuable on-the-job experience that will boost your CV and give you the confidence to go out into the workforce.
The Certificate III in Business Administration (Medical) prepares you to work in a variety of health environments. Our graduates often find employment in roles such as:
- Medical Secretary/Receptionist
- Admissions Clerk (Health Services)
- Medical Records Officer
- Clinical Coding Clerk
- Medical Typist
Working in this industry will give you exposure to a broad range of people and operations. You may be dealing with patients, assisting health professionals with administrative tasks, working with Microsoft Office or specialist software packages, or entering and processing patient information.
Armed with these essential business skills, you'll have the chance to work across different industries and locations.
After graduating, you might like to undertake further study with the BSB40215 Certificate IV in Business.
Course Dates & Times
Currently there are no upcoming sessions available for this course. To register your interest in this course, click the "Register Your Interest" button at the top of this page.
All applicants fall under one of the following:
To be elegible for a government subsidy you must:
- Be an Australian citizen; or
- A new holder of a permanent visa; or
- A New Zealand citizen
All applicants are liable for the following costs:
The student tuition fees as published are subject to change given individual circumstances at enrolment. Please note all fees and charges are correct at time of publication for 2019 and may change without notice. 2020 fees are yet to be published.
Students will be invoiced for the components of the course that they are enrolled into for each year or semester.
Material fees cover costs associated with the following where applicable, and not limited to:
- Classroom activity consumables, handouts and booklets
- E-Learning resources and associated license access fees
Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Bookshop. A full list with associated costs will be provided to you at your course information session or during the pre-training review Interview.
Training package entry requirements
There are no Training package entry requirements for this qualification.
GOTAFE preferred entry requirements
Before being accepted into the course applicants must:
- Attend an interview
- Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course
- Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course
- Please apply through an Apprenticeship Network Provider (australianapprenticeships.gov.au) with your employer to organise your traineeship contract prior to applying for this course
The selection criteria for this course are:
- Ability to undertake training at this qualification level
- Literacy and numeracy skills of an appropriate level
- Keen interest in this Industry sector
- Ability to communicate with others
- Computer skills in Word, Excel and use of the Internet to a basic level
- Ability to organise study and work independently
Course Study Units
Assessment methods may include:
- Classroom activities and observation
- Role plays
- Short answer questions
- Supervised tests and portfolios
Trainees will also be required to demonstrate competency in their workplace.
Attendance & Commitment
It is important that students commit to all course requirements, including study and assessments the student may need to complete outside of their training sessions or work hours.
Students must be employed in a workplace as a Trainee and have a Training Contract.
A timetable for completion of each of the units will be developed with you. You will be expected to complete the required reading, research, exercises and assessments through self-direction. You will be supported by your teachers as required via phone, email and one-on-one face-to-face or Skype meetings. The trainer will visit the trainee in the workplace a minimum of 4 times and maintain monthly contact.
During the duration of the traineeship you will be required to undertake:
- Relevant duties in their workplace to a competent standard
- Self-paced learning reading and satisfactory completion of the activities of an online resource for this unit
Where to From Here
If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or click Enquire Now.
Educational Support Services
As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.
As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.
Services include on campus supports and remote supports
- employment information
- activities etc.
Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.
Please note: Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review. This will consider your:
- Aspirations/career goals
- Educational attainment and capability
- Literacy and numeracy skills
- Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.
Skills Recognition is an assessment only process that may result in credits towards a part or full qualification. There is no formal training involved, although you may choose to complete further training as a result of the assessment process.
You can apply for Skills Recognition before you enrol in the qualification you are seeking. You can apply for Skills Recognition through one or both of the following processes:
- Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
- Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
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Certificate III in Business Administration (Medical) (BSB31115)
Learn how to interpret medical terms and maintain patient records, and graduate ready for a role in Medical Administration.