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Student Support

Get the support you need to stay connected to your studies.

Home> Students> Student Services> Student Support

Undertaking further study is a big commitment, and we know that life doesn't stop just because you've started studying. That's why we offer a range of support services to help you balance study with a busy life schedule, and make sure that, no matter what else is happening in your life, you have all the resources you need to stay engaged with TAFE.

Range of Support Services

Learning Support

Free & Confidential service to help you succeed


Access to online tutoring 3pm to midnight 6 days a week

Welfare Support

Qualified welfare workers who can help with issues impacting your studies

Learning Support Unit

The Learning Support Unit is a free and confidential service designed to help you build the foundation skills you need to be successful at TAFE. We offer one-on-one tutoring, group tutoring, and classroom-based support, and also have a drop-in centre, so you can get the academic help you need, whenever you need it.

You can get a referral to the LSU from your Course Coordinator, or contact your campus' Learning Support Coordinator.

Enquire now

We can help you up-skill in the following areas:

  • Study skills and time management
  • Effective reading and note-taking
  • Computer skills
  • Referencing and research
  • Oral presentations and public speaking
  • Interpreting assignment questions
  • Assignment writing
  • English language skills, including spelling and grammar
  • Maths
  • Exam preparation.


Many students are balancing TAFE with work or family commitments, which means studying often happens after hours. So what do you do when you have a question?

Studiosity gives you access to online tutoring sessions from 3pm-midnight, six days a week, so you can get answers to your questions even if it's after hours. Whether you're struggling to understand an assignment question, or need some advice about referencing, the Studiosity tutors can help.

Studiosity is available through the goLearn – Moodle platform. See the Student Handbook for more information.


Welfare Support

Transitioning into study can be a big challenge on an individual, family, and sometimes community level. When there are other things going on in your life, it can be hard to dedicate enough time to keeping up with your studies. This is where our Retention and Welfare officers come in.

They will work with you to build life skills, set goals for your future, and keep you connected to your community so you have all the support you need to succeed.

All your interactions with Welfare and Retention Officers are confidential, except in situations where you or someone else is at significant risk of harm. Welfare and Retention Officers are available at the Shepparton, Wangaratta, Benalla, and Seymour campuses, and can also provide support via phone or email to students studying off-campus or by distance.

To find out how the Welfare and Retention Officers can help you, get in touch.

Contact now

Staying connected to study

Welfare and Retention Officer are qualified welfare workers who can help you with issues impacting your studies, such as:

  • Finding study difficult
  • Family problems
  • Health concerns
  • Homelessness
  • Centrelink issues
  • Time management
  • Course payment plans
  • Issues within the classroom
  • Advocacy
  • Relationships with others.


If you are experiencing homelessness, or are at risk of homelessness throughout your studies, you may be eligible to access student accommodation through The Education First Youth Foyer in Shepparton. Find out more about the Youth Foyer and see if you're eligible for accommodation.

Find out more
The Foyer in Shepparton