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Student Support

Get the support you need to stay connected to your studies.

Undertaking further study is a big commitment, and we know that life doesn't stop just because you've started studying. That's why we offer a range of support services to help you balance study with a busy life schedule, and make sure that, no matter what else is happening in your life, you have all the resources you need to stay engaged with TAFE.

Range of Support Services

Student Success

Qualified welfare workers who can help with issues impacting your studies

Learning Support

Free & Confidential service to help you succeed


Access to online tutoring 3pm to midnight 6 days a week

Student Success

Transitioning into study can be a big challenge on an individual, family, and sometimes community level. Whether it’s overcoming learning barriers or working through mental health issues, our Student Success Team are here to help. Our Student Success Team is made up of two smaller teams - Student Wellbeing and Student Experience.

All your interactions with Student Experience Advisors are confidential, except in situations where you or someone else is at significant risk of harm. Student Success staff are available at the Shepparton, Wangaratta, Benalla, and Seymour campuses, and can also provide support via phone or email to students studying off-campus or by distance.

Find out more about Student Success

Staying connected to study

Student Experience Advisors and Student Wellbeing Advisors are able to help you with issues impacting your studies, such as:

  • Finding study difficult
  • Family problems
  • Health concerns
  • Homelessness
  • Centrelink issues
  • Time management
  • Course payment plans
  • Issues within the classroom
  • Advocacy
  • Relationships with others

Compassionate Grants For Students

At GOTAFE we understand that sometimes students experience serious financial and personal difficulties whilst studying, due to Extraordinary or Exceptional Life Circumstances beyond their control, which may cause them to withdraw or to be in severe financial hardship.

Learning Support Unit

The Learning Support Unit is a free and confidential service designed to help you build the foundation skills you need to be successful at TAFE. We offer one-on-one tutoring, group tutoring, and classroom-based support, and also have a drop-in centre, so you can get the academic help you need, whenever you need it.

You can get a referral to the LSU from your Course Coordinator, or contact your campus' Learning Support Coordinator.

Enquire now

We can help you up-skill in the following areas:

  • Study skills and time management
  • Effective reading and note-taking
  • Computer skills
  • Referencing and research
  • Oral presentations and public speaking
  • Interpreting assignment questions
  • Assignment writing
  • English language skills, including spelling and grammar
  • Maths
  • Exam preparation.


Many students are balancing TAFE with work or family commitments, which means studying often happens after hours. So what do you do when you have a question?

Studiosity gives you access to online tutoring sessions from 3pm-midnight, six days a week, so you can get answers to your questions even if it's after hours. Whether you're struggling to understand an assignment question, or need some advice about referencing, the Studiosity tutors can help.

Studiosity is available through the goLearn – Moodle platform. See the Student Handbook for more information.



If you are experiencing homelessness, or are at risk of homelessness throughout your studies, you may be eligible to access student accommodation through The Education First Youth Foyer in Shepparton. Find out more about the Youth Foyer and see if you're eligible for accommodation.

Find out more
The Foyer in Shepparton

Managing your finances

If you are having financial issues or are feeling overwhelmed by debt you can seek assistance from The National Debt Helpline. Their services are free and confidential and reaching out to gain independent financial counselling could be the first step on your journey to better financial health.

While a financial counselor cannot provide planning or investment advice, they could help you get back on track. If you reduce your financial worry, you will be able to focus on other important areas of your life knowing that you are effectively managing your finances.

Reach out for advice today