Certificate III in Information, Digital Media and Technology

Course Code ICT30115
Campus Shepparton - Fryers Street, Wangaratta - Docker Street
Duration 640 hours

Course Overview

Why not turn your natural skill with computers into a job? The ICT30115 Certificate III in Information, Digital Media & Technology is the first step to your career in Information Technology.

Be the valued help desk person, who fixes IT problems and gets everyone working again. GOTAFEs expert Trainers introduce you to the latest technology including IoT, and Cybersecurity. And because youll learn face-to-face, you get the chance to test what you know, so you leave with the confidence to tackle whatever problem comes your way.

Topics covered include diagnosing common computer related problems, administering computer systems, basic network systems and advanced features of both systems.

Our graduates work in a variety of jobs, including:

  • Network Support
  • Network Administration
  • IT Support
  • Help DeskNetwork Technician

This course is delivered on-campus and as a Traineeship. You will also get the opportunity to continue study by enrolling into 22334VIC Certificate IV in Cyber Security

You will be enrolled into a current qualification.

Pathways / Employment Opportunities

The ICT30115 Certificate III in Information, Digital Media and Technology is designed for those wishing to further their knowledge and skills to seek employment in the IT industry or become more effective in job roles such as help desk officer, help desk assistant, ICT operations support, ICT user support, PC support and technical support.

Working in this industry will involve working with a wide range of people across an organisation, performing roles that deal with customers, working with software and hardware issues, planning and implementation and problem solving. Work hours are generally business hours, Monday to Friday but may include hours outside of this to minimise the effect on business of computer maintenance and upgrades.

Further studies
After gaining this dual qualification you might wish to undertake further study in the 22334VIC Certificate IV in Cyber Security or ICT40415 Certificate IV in Information Technology Networking.

Sessions - Dates/Times

Campus Times
Shepparton – Fryers Street On Campus – 3 Days per week – 9am to 4pm – Starts 22nd July – Semester 2 / 2019
Wangaratta – Docker Street On Campus – 3 Days per week – 9am to 4pm – Starts 22nd July – Semester 2 / 2019

Attendance and Commitment

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside of their training sessions.

If students are employed in a workplace as a Trainee they must have a Training Contract.

A timetable for completion of each of the units will be developed with you. You will be expected to complete the required reading, research, exercises and assessments through self-direction. You will be supported by your teachers as required via phone, email and one-on-one face-to-face or Skype meetings. The trainer will visit the trainee in the workplace a minimum of 4 times and maintain monthly contact.

During the duration of the traineeship you wil be required to undertake:

  1. Relevant duties in their workplace to a competent standard
  2. Self-paced learning – reading and satisfactory completion of the activities of an online resource for this unit.
Course Co-ordinator

Name: Lynne McGregor-Carroll
Location: Shepparton

Name: Robert Squiires
Location: Wangaratta

Fee Information
Type Average Enrolled Hours Hourly Fee Rate Indicative Tuition Fee Hourly Govt Subsidy Rate Total Govt Contribution
Govt Subsidised-Standard 640 $5.84 $3,737.60 $6.50 $4,160.00
Govt Subsidised-Standard Concession 640 $1.17 $748.80 $6.50 $4,160.00
Govt Subsidised-Trainee 640 $4.50 $2,880.00 $7.50 $4,800.00
Govt Subsidised-Trainee 640 $4.50 $2,880.00 $7.50 $4,800.00
Govt Subsidised-Trainee 640 $4.50 $2,880.00 $7.50 $4,800.00
Govt Subsidised-Trainee Concession 640 $1.28 $819.20 $7.50 $4,800.00
Full Fee 640 $6.00 $3,840.00 N/A N/A
Course Materials 640 $0.20 $128.00 N/A N/A

The student tuition fees as published are subject to change given individual circumstances at enrolment.

You will receive an Indicative Fee Statement when you decide upon your course. A finalised invoice will be issued upon enrolment. Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Book Shop. A full list with associated costs will be provided to you at your Course Information session or during the Pre-Training review Interview.

Entry Requirements

Training package entry requirements
There are no training package entry requirements for this qualification.

GOTAFE preferred entry requirements
Before being accepted into the course applicants must:

  • Attend an interview
  • Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course
  • Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course
  • Be registered with an Australian Apprenticeship Support Network (Apprentices/Trainees only)

The selection criteria for this course are:

  • Ability to undertake training at this qualification level
  • Literacy and numeracy skills of an appropriate level
  • Keen interest in this Industry sector
  • Ability to communicate with others
  • Computer skills in Word, Excel and use of the Internet to a basic level.
  • Ability to organise study and work independently
Units of Competency

ICT30115 – Core Units

ICTICT301 – Create user documentation
BSBSUS401 – Implement and monitor environmentally sustainable work practices
ICTICT302 – Install and optimise operating system software
BSBWHS304 – Participate effectively in WHS communication and consultation processes
ICTSAS301 – Run standard diagnostic tests
ICTICT202 – Work and communicate effectively in an ICT environment

ICT30115 – Elective Units

ICTNWK304 – Administer network peripherals
ICTSAS303 – Care for computer hardware
ICTNWK303 – Configure and administer a network operating system
ICTICT303 – Connect internal hardware components
ICTNWK302 – Determine and action network problems
ICTNWK419 – Identify and use current virtualisation technologies
ICTNWK401 – Install and manage a server
ICTNWK305 – Install and manage network protocols
ICTSAS307 – Install, configure and secure a small office or home office network
ICTSAS306 – Maintain equipment and software
ICTICT306 – Migrate to new technology
ICTICT203 – Operate application software packages
ICTSAS304 – Provide basic system administration
ICTSAS305 – Provide ICT advice to clients
ICTNWK301 – Provide network systems administration

Assessment Methods

Assessment methods will vary to best suit the assessment requirements of the unit. These may include observation, role plays, assignments, short answer questions, supervised tests and portfolios.

The Trainee’s Competency Based Completion Training Plan will document start and end dates which will need to be complied with to ensure the required training and assessment is completed within the duration of the Traineeship.

Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification.  There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking.  You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
Information Sessions

For further information regarding this course please call 1300 468 233.


Please note:  Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review.  This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Individual Needs

Enrolment in a Traineeship/Apprenticeship course is commenced after GOTAFE receives a Training Contract completed at an Australian Apprenticeship Support Network (AASN). To locate an AASN, please go to australianapprenticeships.gov.au or call 13 38 73.

Additional Information

If you are accepted into the Wangaratta course and meet eligibility criteria (17 – 25 years old, an Australian or New Zealand citizen or permanent visa holder, eligible for Victorian government subsidised training and experiencing barriers to education or employment) you may be exempt from course fees through Infoxchanges Tech Ready program, supported by the Victorian Government. For further information