Diploma of Community Services

Course Code CHC52015
Campus Shepparton - Fryers Street
Duration 1350 hours

Course Overview

The CHC52015 Diploma of Community Services is the recognised qualification to work in the community services field. Choose a career that makes a real difference in the community.

Do you want to keep strengthening and supporting your community? With a Diploma of Community Services from GOTAFE, you can work one on one to help make people’s lives better. You can work in education or development projects. You’ll find work placements through our strong local relationships.

Our program is accredited by the Australian Community Workers Association, so we have the best Trainers, content and industry connections for you.

This qualification reflects the roles of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities

You will be enrolled into a current qualification.

Please note: this course is available as part of the 2019 Free TAFE Courses for eligible students.

Pathways / Employment Opportunities

The CHC52015 Diploma of Community Services is designed for those wishing to further their knowledge and skills to seek employment in the community services industry as a:

  • Assessor
  • Family support worker
  • Case coordinator
  • Group facilitator / coordinator
  • Case worker or manager
  • Pastoral care counsellor
  • Client service assessor
  • Pastoral care manager
  • Community services worker
  • Program coordinator or manager
  • Community worker
  • Senior youth officer / chaplain
  • Coordinator
  • Social welfare worker
  • Coordinator family services
  • Support facilitator
  • Early intervention worker
  • Welfare worker

Working in this industry may involve supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities contexts and may involve shift and weekend work.

Further studies
After gaining the CHC52015 Diploma of Community Services, you might wish to undertake further study in the Bachelor of Community Services or a Masters in Social Work at La Trobe University.

Working in this industry may involve supervision of other workers and volunteers and/or case management; program coordination or the development of new business opportunities contexts and may involve shift and weekend work.

Sessions - Dates/Times

Campus Times
Shepparton – Fryers Street 3 Days per week (18 Months – Starts Mon 1st July 2019) – 9am to 4pm

Attendance and Commitment

This course is not delivered part time. Training hours may vary depending on the number of units a prospective student plans to study and the study mode.

Students undertake a practical component which requires 400 practical placement hours within the workplace. This is completed over two blocks of 5 – 6 weeks full time (Mon – Fri). The hours are varied according to the needs of the placement host and may involve shift work.

Course Co-ordinator

Name: Mary Katsoutas
Location: Shepparton

Name Damien Stevens
Location Shepparton

Name Di Connors
Location Shepparton

Name Julie Rawson
Location Wangaratta/Benalla

Fee Information
Type Average Enrolled Hours Hourly Fee Rate Indicative Tuition Fee Hourly Govt Subsidy Rate Total Govt Contribution
Govt Subsidised-Standard 1,350 $7.59 $10,246.50 $6.00 $8,100.00
Govt Subsidised-Standard Concession 1,350 $1.52 $2,052.00 $6.00 $8,100.00
Full Fee 1,350 $9.23 $12,460.50 N/A N/A
Course Materials 1,350 $0.35 $472.50 N/A N/A

The student tuition fees as published are subject to change given individual circumstances at enrolment.

You will receive an Indicative Fee Statement when you decide upon your course. A finalised invoice will be issued upon enrolment. Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Book Shop. A full list with associated costs will be provided to you at your Course Information session or during the Pre-Training review Interview.

Entry Requirements

Training package entry requirements
There are no training package entry requirements for this qualification
GOTAFE preferred entry requirements
Before being accepted into the course applicants must:

  • Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course
  • Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course
  • Attend a formal interview
  • Hold a current and successful Police Check
  • Hold a current and successful Working with Children check

As a pathway into this qualification GOTAFE requires applicants to have successful completion of CHC42015 Certificate IV in Community Services.
Have relevant experience in the community services sector within the last 3 years.

Units of Competency

CHC52015 – Core Units

CHCDEV002 – Analyse impacts of sociological factors on clients in community work and services
CHCCCS007 – Develop and implement service programs
CHCCOM003 – Develop workplace communication strategies
CHCMGT005 – Facilitate workplace debriefing and support processes
CHCDIV003 – Manage and promote diversity
CHCLEG003 – Manage legal and ethical compliance
HLTWHS004 – Manage work health and safety
CHCPRP003 – Reflect on and improve own professional practice

CHC52015 – Elective Units

CHCADV002 – Provide advocacy and representation services

Assessment Methods
  • Oral Presentations
  • Workplace observation/demonstration
  • Written tasks.
Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification.  There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking.  You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
Information Sessions

There are no information sessions for this qualification. For further information please call 1300 468 233.


Please note:  Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review.  This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Individual Needs

Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.

Learner’s Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.

Student Welfare Unit

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.
Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Where to from here?

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or click Enquire Now.