Diploma of Travel and Tourism Management

Course Code SIT50116
Campus Shepparton - Fryers Street
Duration 1205 hours

Course Overview

This qualification is delivered on campus. Student are required to have current industry experience in Travel and Tourism at a supervisor level.

The SIT50116 Diploma of Travel and Tourism Management is the recognised qualification to become a qualified inbound groups manager, incentives manager, tour operations manager, marketing manager, product development manager, reservations manager or a visitor information centre manager.

This qualification reflects the role of highly skilled senior operators who use a broad range of tourism or travel skills combined with managerial skills and sound knowledge of industry operations to coordinate travel or tourism operations. They operate independently, have responsibility for others, and make a range of operational business decisions.

If travel is your passion, take off in a career that could land you a job anywhere in the world. The Diploma of Travel and Tourism Management will give you skills and knowledge you need to run your own business. Or step up to a management role in an established tourism operation.

Train with experienced local operators in the best tourist destinations in regional Victoria. Plan exciting holidays, show off tourist attractions and give families the experience of a lifetime. You’ll learn the financial and people management skills you need for a management role in this global industry.

You will be enrolled into a current qualification.

Pathways / Employment Opportunities

The SIT50116 Diploma of Travel and Tourism Management is designed for those wishing to further their knowledge and skills to seek employment in the Tourism industry.

Job roles may include:

  • inbound groups manager
  • inbound sales manager
  • incentives manager
  • tour operations manager
  • marketing manager
  • product development manager
  • reservations manager
  • travel agency manager
  • sales manager
  • visitor information centre manager

Working in this industry may involve weekend work.

Further studies
After gaining the SIT50116 Diploma of Travel and Tourism Management, you might wish to undertake further study in the SIT60116 Advanced Diploma of Travel and Tourism Management.

Sessions - Dates/Times

Campus Times
Shepparton – Fryers Street Goulburn River Valley Tourism Students-1 Face to Face p/Term&online-TERM 2 /2019
Shepparton – Fryers Street 1 Day a Week – 9am to 3pm – Public on Campus – SEMESTER 2 / 2019
Shepparton – Fryers Street Goulburn River Valley Tourism Students-1 Face to Face p/Term&online-TERM 3 /2019
Shepparton – Fryers Street Goulburn River Valley Tourism Students-1 Face to Face p/Term&online-TERM 4 /2019

Attendance and Commitment

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

You are encouraged to attend all face-to-face sessions and participate in webinars

Course Co-ordinator

Name: Audrey Ash
Location: Shepparton

Fee Information
Type Average Enrolled Hours Hourly Fee Rate Indicative Tuition Fee Hourly Govt Subsidy Rate Total Govt Contribution
Govt Subsidised-Standard 1,205 $6.00 $7,230.00 $5.50 $6,627.50
Full Fee 1,205 $10.25 $12,351.25 N/A N/A
Course Materials 1,205 $0.40 $482.00 N/A N/A

The student tuition fees as published are subject to change given individual circumstances at enrolment.

You will receive an Indicative Fee Statement when you decide upon your course. A finalised invoice will be issued upon enrolment. Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Book Shop. A full list with associated costs will be provided to you at your Course Information session or during the Pre-Training review Interview.

Entry Requirements

Training package entry requirements
There are no training package requirements for this qualification.

GOTAFE preferred entry requirements
Before being accepted into the course applicants must:

  • Attend an interview
  • Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course
  • Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course

It is strongly recommended, that applicants have the following:

  • Certificate IV in Travel and Tourism or other related field
  • 2 years practical experience in Travel and Tourism or related field.
Units of Competency

SIT50116 – Core Units

SITXCCS008 – Develop and manage quality customer service practices
SITXCCS007 – Enhance customer service experiences
SITXMGT002 – Establish and conduct business relationships
SITXWHS003 – Implement and monitor work health and safety practices
SITXFIN002 – Interpret financial information
SITXHRM003 – Lead and manage people
SITXCOM005 – Manage conflict
BSBDIV501 – Manage diversity in the workplace
SITXFIN003 – Manage finances within a budget
SITXMGT001 – Monitor work operations
SITXFIN004 – Prepare and monitor budgets
SITTIND001 – Source and use information on the tourism and travel industry

SIT50116 – Elective Units

SITTTSL002 – Access and interpret product information
SITXMPR004 – Coordinate marketing activities
BSBSUS401 – Implement and monitor environmentally sustainable work practices
BSBCMM401 – Make a presentation
BSBADM502 – Manage meetings
SITXMGT003 – Manage projects
SITXHRM006 – Monitor staff performance
SITXMPR006 – Obtain and manage sponsorship
SITTTSL006 – Prepare quotations
SITTTSL007 – Process reservations
SITTTSL004 – Provide advice on Australian destinations
SITXCCS002 – Provide visitor information
SITXGLC001 – Research and comply with regulatory requirements
SITTTSL005 – Sell tourism products and services
BSBWRT401 – Write complex documents

Assessment Methods

A variety of assessments can be undertaken, including:

  • Written
  • Practical assessments
  • Portfolio
Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification.  There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking.  You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
Information Sessions

For further information please call 1300 468 233.


Please note:  Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review.  This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Individual Needs

Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.

Learner’s Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.

Student Welfare Unit

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.
Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Where to from here?

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or click Enquire Now.