Certificate IV in Travel and Tourism

Course Code SIT40116
Campus Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details
Duration 970 hours

Course Overview

The SIT40116 Certificate IV in Travel and Tourism provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses.

When you work in tourism, you can live your dream holiday. Jump straight in with the Certificate IV. Study and work in the best tourism destinations in regional Victoria. Learn from industry experts how to showcase locations, and even run your own tourism business.

Successful applicants will be enrolled into a current qualification as a Trainee. This course is for trainees only that have a current contract and are working in the Travel and Tourism sector.

Pathways / Employment Opportunities

The SIT40116 Certificate IV in Travel and Tourism is designed for those wishing to further their knowledge and skills to seek employment in the Travel and Tourism industry.

Possible job titles include:

  • Account coordinator
  • Assistant manager
  • Marketing coordinator
  • Operations supervisor
  • Product coordinator
  • Promotions officer
  • Reservations sales or call centre supervisor
  • Senior operations coordinator
  • Senior or supervisory retail consultant
  • Sales coordinator
  • Sales executive

Working in this industry may involve long hours, shift and weekend work

Further studies
After gaining the SIT40116 Certificate IV in Travel and Tourism, you might wish to undertake further study in the SIT50116 Diploma of Travel and Tourism Management.

Sessions - Dates/Times

Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details

Attendance and Commitment

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

Successful applicants are require to attend all scheduled appointments with your trainer. The Traineeship can be run over 1-3 years. This can be further discussed with the course Coordinator.

Course Co-ordinator

Name: Kirstie Ash
Location: Shepparton

Fee Information
Type Cost
Govt Subsidised-Standard $3,724.80
Govt Subsidised-Standard Concession $744.96
Govt Subsidised-Trainee $5,820.00
Govt Subsidised-Trainee Concession $1,164.00
Full Fee $9,942.50
Course Materials $388.00

Please note that the advertised fees relate to 2019.   For enrolments this year, please contact us for confirmation.

The student tuition fees as published are subject to change given individual circumstances at enrolment.

You will receive an Indicative Fee Statement when you decide upon your course. A finalised invoice will be issued upon enrolment. Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Book Shop. A full list with associated costs will be provided to you at your Course Information session or during the Pre-Training review Interview.

Entry Requirements

Training package entry requirements
There are no entry requirements for this qualification.

GOTAFE preferred entry requirements
Before being accepted into the course applicants must:

  • Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course
  • Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course
  • Register with the Australian Apprenticeship Support Network
Units of Competency

SIT40116 – Core Units
SITXHRM001 – Coach others in job skills
SITXCCS007 – Enhance customer service experiences
SITXWHS003 – Implement and monitor work health and safety practices
SITXFIN002 – Interpret financial information
SITXCOM005 – Manage conflict
SITXCOM002 – Show social and cultural sensitivity
SITTIND001 – Source and use information on the tourism and travel industry

SIT40116 – Elective Units
BSBADM502 – Manage meetings
BSBCMM201 – Communicate in the workplace
BSBCMM401 – Make a presentation
BSBDIV501 – Manage diversity in the workplace
BSBITU101 – Operate a personal computer
BSBMGT517 – Manage operational plan
BSBRSK501 – Manage risk
BSBSUS201 – Participate in environmentally sustainable work practices
BSBSUS401 – Implement and monitor environmentally sustainable work practices
BSBWHS201 – Contribute to health and safety of self and others
BSBWOR202 – Organise and complete daily work activities
BSBWOR203 – Work effectively with others
BSBWRT401 – Write complex documents
FSKNUM20 – Use basic functions of a calculator
FSKOCM06 – Use oral communication skills to participate in workplace teams
FSKOCM07 – Interact effectively with others at work
HLTAID003 – Provide first aid
SITEEVT001 – Source and use information on the events industry
SITEEVT002 – Process and monitor event registrations
SITEEVT003 – Coordinate on-site event registrations
SITEEVT004 – Provide event staging support
SITEEVT005 – Plan in-house events or functions
SITEEVT007 – Select event venues and sites
SITEEVT008 – Manage event staging components
SITEEVT010 – Manage on-site event operations
SITHACS001 – Clean premises and equipment
SITHACS002 – Provide housekeeping services to guests
SITHACS003 – Prepare rooms for guests
SITHACS004 – Launder linen and guests clothes
SITHACS008 – Provide accommodation reception services
SITHCCC002 – Prepare and present simple dishes
SITHCCC003 – Prepare and present sandwiches
SITHCCC006 – Prepare appetisers and salads
SITHFAB001 – Clean and tidy bar areas
SITHFAB002 – Provide responsible service of alcohol
SITHFAB003 – Operate a bar
SITHFAB004 – Prepare and serve non-alcoholic beverages
SITHFAB005 – Prepare and serve espresso coffee
SITHFAB007 – Serve food and beverage
SITHFAB010 – Prepare and serve cocktails
SITHFAB014 – Provide table service of food and beverage
SITHFAB016 – Provide advice on food
SITHFAB017 – Provide advice on food and beverage matching
SITHGAM001 – Provide responsible gambling services
SITHIND001 – Use hygienic practice for hospitality service
SITHIND002 – Source and use information on the hospitality industry
SITHIND004 – Work effectively in hospitality service
SITHKOP001 – Clean kitchen premises and equipment
SITTTSL002 – Access and interpret product information
SITTTSL004 – Provide advice on Australian destinations
SITTTSL005 – Sell tourism products and services
SITTTSL006 – Prepare quotations
SITTTSL007 – Process reservations
SITTTSL008 – Book supplier products and services
SITXCCS001 – Provide customer information and assistance
SITXCCS002 – Provide visitor information
SITXCCS006 – Provide service to customers
SITXCCS008 – Develop and manage quality customer service practices
SITXCOM001 – Source and present information
SITXCOM003 – Provide a briefing or scripted commentary
SITXEBS001 – Use social media in a business
SITXFIN001 – Process financial transactions
SITXFIN003 – Manage finances within a budget
SITXFIN005 – Manage physical assets
SITXFSA001 – Use hygienic practices for food safety
SITXFSA002 – Participate in safe food handling practices
SITXFSA003 – Transport and store food
SITXFSA004 – Develop and implement a food safety program
SITXGLC001 – Research and comply with regulatory requirements
SITXHRM002 – Roster staff
SITXHRM003 – Lead and manage people
SITXHRM004 – Recruit, select and induct staff
SITXHRM006 – Monitor staff performance
SITXINV001 – Receive and store stock
SITXINV002 – Maintain the quality of perishable items
SITXINV003 – Purchase goods
SITXINV004 – Control stock
SITXMGT001 – Monitor work operations
SITXMGT002 – Establish and conduct business relationships
SITXMGT003 – Manage projects
SITXMPR002 – Create a promotional display or stand
SITXMPR004 – Coordinate marketing activities
SITXMPR006 – Obtain and manage sponsorship
SITXWHS001 – Participate in safe work practices
SITXWHS002 – Identify hazards, assess and control safety risks
VU20007 – Prepare For Employment
VU20009 – Participate In Job Seeking Activities

Assessment Methods

A variety of assessments can be undertaken, including:

  • Written
  • Practical assessments
  • Portfolio
  • Online
Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification.  There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking.  You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
Information Sessions

For further information please call 1300 468 233.


Please note:  Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review.  This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Individual Needs

Enrolment in an traineeship course is commenced after GOTAFE receives a Training Contract completed at an Australian Apprenticeship Support Network (AASN). To locate an AASN, please go to australianapprenticeships.gov.au or call 13 38 73.

Learner’s Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.

Student Welfare Unit

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.
Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Where to from here?

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or click Enquire Now.