Certificate IV in Travel and Tourism

Course Code SIT40116
Campus Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details
Duration 970 hours

Course Overview

The SIT40116 Certificate IV in Travel and Tourism provides a pathway to work in many travel and tourism industry sectors and for a diverse range of employers including travel agencies, tour wholesalers, tour operators, inbound tour operators, tourist attractions, visitor information centres and other tourism businesses.

When you work in tourism, you can live your dream holiday. Jump straight in with the Certificate IV. Study and work in the best tourism destinations in regional Victoria. Learn from industry experts how to showcase locations, and even run your own tourism business.

Successful applicants will be enrolled into a current qualification as a Trainee. This course is for trainees only that have a current contract and are working in the Travel and Tourism sector.

Pathways / Employment Opportunities

The SIT40116 Certificate IV in Travel and Tourism is designed for those wishing to further their knowledge and skills to seek employment in the Travel and Tourism industry.

Possible job titles include:

  • Account coordinator
  • Assistant manager
  • Marketing coordinator
  • Operations supervisor
  • Product coordinator
  • Promotions officer
  • Reservations sales or call centre supervisor
  • Senior operations coordinator
  • Senior or supervisory retail consultant
  • Sales coordinator
  • Sales executive

Working in this industry may involve long hours, shift and weekend work

Further studies
After gaining the SIT40116 Certificate IV in Travel and Tourism, you might wish to undertake further study in the SIT50116 Diploma of Travel and Tourism Management.

Sessions - Dates/Times

Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details

Attendance and Commitment

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

Successful applicants are require to attend all scheduled appointments with your trainer. The Traineeship can be run over 1-3 years. This can be further discussed with the course Coordinator.

Course Co-ordinator

Name: Kirstie Ash
Location: Shepparton

Fee Information
Type Average Enrolled Hours Hourly Fee Rate Indicative Tuition Fee Hourly Govt Subsidy Rate Total Govt Contribution
Govt Subsidised-Standard 970 $3.84 $3,724.80 $7.00 $6,790.00
Govt Subsidised-Standard Concession 970 $0.76 $744.96 $7.00 $6,790.00
Govt Subsidised-Trainee 970 $6.00 $5,820.00 $7.00 $6,790.00
Govt Subsidised-Trainee Concession 970 $1.20 $1,164.00 $7.00 $6,790.00
Full Fee 970 $10.25 $9,942.50 N/A N/A
Course Materials 970 $0.40 $388.00 N/A N/A

The student tuition fees as published are subject to change given individual circumstances at enrolment.

You will receive an Indicative Fee Statement when you decide upon your course. A finalised invoice will be issued upon enrolment. Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Book Shop. A full list with associated costs will be provided to you at your Course Information session or during the Pre-Training review Interview.

Entry Requirements

Training package entry requirements
There are no entry requirements for this qualification.

GOTAFE preferred entry requirements
Before being accepted into the course applicants must:

  • Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course
  • Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course
  • Register with the Australian Apprenticeship Support Network
Units of Competency

SIT40116 – Core Units

SITXHRM001 – Coach others in job skills
SITXCCS007 – Enhance customer service experiences
SITXWHS003 – Implement and monitor work health and safety practices
SITXFIN002 – Interpret financial information
SITXCOM005 – Manage conflict
SITXCOM002 – Show social and cultural sensitivity
SITTIND001 – Source and use information on the tourism and travel industry

SIT40116 – Elective Units

SITTTSL002 – Access and interpret product information
SITXMPR004 – Coordinate marketing activities
SITXWHS002 – Identify hazards, assess and control safety risks
BSBSUS401 – Implement and monitor environmentally sustainable work practices
SITXHRM003 – Lead and manage people
SITXFIN003 – Manage finances within a budget
SITXMGT001 – Monitor work operations
SITXFSA002 – Participate in safe food handling practices
SITTTSL006 – Prepare quotations
SITXFIN001 – Process financial transactions
SITTTSL007 – Process reservations
SITTTSL004 – Provide advice on Australian destinations
HLTAID003 – Provide first aid
SITHFAB002 – Provide responsible service of alcohol
SITXCCS002 – Provide visitor information
SITXHRM002 – Roster staff
SITTTSL005 – Sell tourism products and services
SITXFSA001 – Use hygienic practices for food safety

Assessment Methods

A variety of assessments can be undertaken, including:

  • Written
  • Practical assessments
  • Portfolio
  • Online
Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification.  There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking.  You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
Information Sessions

For further information please call 1300 468 233.


Please note:  Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review.  This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Individual Needs

Enrolment in an traineeship course is commenced after GOTAFE receives a Training Contract completed at an Australian Apprenticeship Support Network (AASN). To locate an AASN, please go to australianapprenticeships.gov.au or call 13 38 73.

Learner’s Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.

Student Welfare Unit

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.
Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Where to from here?

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or click Enquire Now.