Certificate III in Hospitality

Course Code SIT30616
Campus Seymour - Wallis Street, Shepparton - Fryers Street, Wangaratta - Docker Street
Duration 552 hours

Course Overview

The SIT30616 Certificate III in Hospitality is the recognised qualification to become a qualified Waiter, Reception front desk staff, Housekeeper (Hotel/Motel), Bar Attendant, Barista or Gaming Attendant.

Channel your love of working with people into a career in hospitality. The Certificate III in Hospitality delivers job-ready skills to set you up for work. You’ll gain industry knowledge in customer service and workplace hygiene as well as obtaining your Responsible Service of Alcohol. Gain skills to run in-house events/functions, serve food and beverages to customers, plus operate a bar and restaurant. You’ll find work opportunities from the local pub to top international restaurants anywhere in the world.

This course is delivered on campus or as a Traineeship. Students will be enrolled as Trainees in either a Food and Beverage Industry or Accommodation Industry focus.

You will be enrolled into a current qualification

Please note: this course is available as part of the 2019 Free TAFE Courses for eligible students.

Pathways / Employment Opportunities

The SIT30616 Certificate III in Hospitality is designed for those wishing to further their knowledge and skills to seek employment in the Hospitality industry as an espresso coffee machine operator, food and beverage attendant, front desk receptionist, function attendant, guest service agent, housekeeper, senior bar attendant or waiter.
Working in this industry may involve shift work, after hours work, weekend work and long/extended shifts. Types of workplaces may include restaurants, hotels, motels, clubs, cafes and coffee shops.

Further studies
After gaining the SIT30616 Certificate III in Hospitality, you might wish to undertake further study in the SIT40416 Certificate IV in Hospitality.

Sessions - Dates/Times

Campus Times
Seymour – Wallis Street 3 days per week – 5.5 hrs per day – Semester 1 – General Public / 2019
Seymour – Wallis Street 2 days per week – 5.5 hrs per day – Semester 2 – General Public / 2019
Shepparton – Fryers Street 3 days per week – 5.5 hrs per day – Semester 1 – General Public / 2019
Shepparton – Fryers Street 2 days per week – 5.5 hrs per day – Semester 2 – General Public / 2019
Wangaratta – Docker Street 3 days per week – 5.5 hrs per day – Semester 1 – General Public / 2019
Wangaratta – Docker Street 2 days per week – 5.5 hrs per day – Semester 2 – General Public / 2019

Attendance and Commitment

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

You will be enrolled in a total of 552 training hours.

Students are required to complete 36 service periods over the duration of their studies and you may be required to undertake these at nights or on weekends.

For Trainees, attendance on campus is not required as all learning is on-the-job under the supervision of the employer/workplace supervisor. Assessment occurs within the workplace with the GOTAFE Trainer/Assessor visiting the workplace 4 times per year. Trainees are required attend all scheduled appointments with your trainer.

Course Co-ordinator

Name: Anita McFarlane
Location: Shepparton

Name: Sue Hayes
Location: Seymour

Name: Carol Lenaz
Location: Wangaratta

Fee Information
Type Cost
Govt Subsidised-Standard $2,119.68
Govt Subsidised-Standard Concession $423.94
Govt Subsidised-Trainee $1,981.68
Govt Subsidised-Trainee Concession $396.34
Full Fee $5,658.00
Course Materials $220.80

Please note that the advertised fees relate to 2019.   For enrolments this year, please contact us for confirmation.

The student tuition fees as published are subject to change given individual circumstances at enrolment.

You will receive an Indicative Fee Statement when you decide upon your course. A finalised invoice will be issued upon enrolment. Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Book Shop. A full list with associated costs will be provided to you at your Course Information session or during the Pre-Training review Interview.

Entry Requirements

Training package entry requirements
There are no entry requirements for this qualification.

GOTAFE preferred entry requirements
Before being accepted into the course applicants must:

  • Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course
  • Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course
  • Register with the Australian Apprenticeship Support Network (Traineeship only)
Units of Competency

SIT30616 – Core Units
SITXHRM001 – Coach others in job skills
SITXWHS001 – Participate in safe work practices
SITXCCS006 – Provide service to customers
SITXCOM002 – Show social and cultural sensitivity
SITHIND002 – Source and use information on the hospitality industry
SITHIND004 – Work effectively in hospitality service
BSBWOR203 – Work effectively with others

SIT30616 – Elective Units
BSBCMM201 – Communicate in the workplace
BSBITU101 – Operate a personal computer
BSBSUS201 – Participate in environmentally sustainable work practices
BSBWHS201 – Contribute to health and safety of self and others
BSBWOR202 – Organise and complete daily work activities
FSKNUM20 – Use basic functions of a calculator
FSKOCM06 – Use oral communication skills to participate in workplace teams
FSKOCM07 – Interact effectively with others at work
HLTAID003 – Provide first aid
SITEEVT001 – Source and use information on the events industry
SITEEVT002 – Process and monitor event registrations
SITEEVT003 – Coordinate on-site event registrations
SITEEVT004 – Provide event staging support
SITHACS001 – Clean premises and equipment
SITHACS002 – Provide housekeeping services to guests
SITHACS003 – Prepare rooms for guests
SITHACS008 – Provide accommodation reception services
SITHCCC002 – Prepare and present simple dishes
SITHCCC003 – Prepare and present sandwiches
SITHCCC004 – Package prepared foodstuffs
SITHCCC006 – Prepare appetisers and salads
SITHFAB001 – Clean and tidy bar areas
SITHFAB002 – Provide responsible service of alcohol
SITHFAB003 – Operate a bar
SITHFAB004 – Prepare and serve non-alcoholic beverages
SITHFAB005 – Prepare and serve espresso coffee
SITHFAB007 – Serve food and beverage
SITHFAB010 – Prepare and serve cocktails
SITHFAB014 – Provide table service of food and beverage
SITHFAB016 – Provide advice on food
SITHFAB017 – Provide advice on food and beverage matching
SITHGAM001 – Provide responsible gambling services
SITHIND001 – Use hygienic practice for hospitality service
SITHKOP001 – Clean kitchen premises and equipment
SITTIND001 – Source and use information on the tourism and travel industry
SITTTSL001 – Operate online information systems
SITTTSL002 – Access and interpret product information
SITTTSL004 – Provide advice on Australian destinations
SITTTSL005 – Sell tourism products and services
SITTTSL006 – Prepare quotations
SITTTSL007 – Process reservations
SITXCCS001 – Provide customer information and assistance
SITXCCS002 – Provide visitor information
SITXCCS003 – Interact with customers
SITXCOM001 – Source and present information
SITXCOM003 – Provide a briefing or scripted commentary
SITXCOM005 – Manage conflict
SITXEBS001 – Use social media in a business
SITXFIN001 – Process financial transactions
SITXFSA001 – Use hygienic practices for food safety
SITXFSA002 – Participate in safe food handling practices
SITXFSA003 – Transport and store food
SITXINV001 – Receive and store stock
SITXINV002 – Maintain the quality of perishable items
SITXINV003 – Purchase goods
SITXWHS002 – Identify hazards, assess and control safety risks
VU20007 – Prepare For Employment
VU20009 – Participate In Job Seeking Activities

Assessment Methods

A variety of assessments can be undertaken, including:

  • Written
  • Practical assessments
  • Portfolio
Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification.  There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking.  You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
Information Sessions

For further information regarding information sessions please call 1300 468 233


Please note:  Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review.  This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Individual Needs

Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.
Enrolment in an apprenticeship course is commenced after GOTAFE receives a Training contract completed at an Australian Apprenticeship Support Network (AASN). To locate an AASN, please call 13 38 73

Learner’s Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.

Student Welfare Unit

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.
Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Where to from here?

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or click Enquire Now.