Certificate II in Hospitality

Course Code SIT20316
Campus Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details
Duration 352 hours

Course Overview

Applicants will be enrolled into a current qualification as a School Based Apprentice.

The SIT20316 Certificate II in Hospitality is the recognised qualification to become a qualified bar attendant, cafe attendant, catering assistant, food and beverage attendant, front office assistant and room attendant.

This course is delivered as a School Based Apprenticeship (trainee only).

You can also improve your job opportunities by completing Responsible Service of Alcohol and Food Handlers certificates as part of this course.

You will be enrolled into a current qualification.

Pathways / Employment Opportunities

The SIT20316 Certificate II in Hospitality is designed for those wishing to further their knowledge and skills to seek employment in the Hospitality industry.

Working in this industry may involve employment in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafes, and coffee shops.

This course will prepare you with the skills and knowledge to pursue a career in various hospitality settings such as Restaurants, hotels, motels, catering operations, clubs, pubs, cafes and coffee ships.

Possible job titles include:

  • bar attendant
  • cafe attendant
  • catering assistant
  • food and beverage attendant
  • front office assistant
  • porter
  • room attendant
  • Further studies
    After gaining the SIT20316 Certificate II in Hospitality, you might wish to undertake further study in the SIT30616 Certificate III in Hospitality or SIT30716 Certificate III in Hospitality (Restaurant Front of House) Apprenticeship.

    You can also improve your job opportunities by completing Responsible Service of Alcohol and Food Handlers certificates as part of your course.

Sessions - Dates/Times

Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details

Attendance and Commitment

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

You are require to attend all scheduled appointments with your trainer.

Course Co-ordinator

Name: Jane Wall
Location: Shepparton

Fee Information
Type Cost
Govt Subsidised-Standard $1,351.68
Govt Subsidised-Standard Concession $270.34
Govt Subsidised-Trainee $2,464.00
Govt Subsidised-Trainee Concession $492.80
Full Fee $3,608.00
Course Materials $140.80

Please note that the advertised fees relate to 2019.   For enrolments this year, please contact us for confirmation.

The student tuition fees as published are subject to change given individual circumstances at enrolment.

You will receive an Indicative Fee Statement when you decide upon your course. A finalised invoice will be issued upon enrolment. Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Book Shop. A full list with associated costs will be provided to you at your Course Information session or during the Pre-Training review Interview.

Entry Requirements

Training package entry requirements
There are no training package requirements for this qualification.

GOTAFE preferred entry requirements
Before being accepted into the course applicants must:

  • Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course
  • Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course
  • Register with the Australian Apprenticeship Support Network
Units of Competency

SIT20316 – Core Units
SITXCCS003 – Interact with customers
SITXWHS001 – Participate in safe work practices
SITXCOM002 – Show social and cultural sensitivity
SITHIND002 – Source and use information on the hospitality industry
SITHIND003 – Use hospitality skills effectively
BSBWOR203 – Work effectively with others

SIT20316 – Elective Units
BSBCMM201 – Communicate in the workplace
BSBITU101 – Operate a personal computer
BSBSUS201 – Participate in environmentally sustainable work practices
BSBWOR202 – Organise and complete daily work activities
FSKOCM06 – Use oral communication skills to participate in workplace teams
HLTAID003 – Provide first aid
SITHACS001 – Clean premises and equipment
SITHACS002 – Provide housekeeping services to guests
SITHACS003 – Prepare rooms for guests
SITHCCC001 – Use food preparation equipment
SITHCCC002 – Prepare and present simple dishes
SITHCCC003 – Prepare and present sandwiches
SITHCCC004 – Package prepared foodstuffs
SITHCCC006 – Prepare appetisers and salads
SITHFAB001 – Clean and tidy bar areas
SITHFAB002 – Provide responsible service of alcohol
SITHFAB003 – Operate a bar
SITHFAB004 – Prepare and serve non-alcoholic beverages
SITHFAB005 – Prepare and serve espresso coffee
SITHFAB007 – Serve food and beverage
SITHFAB016 – Provide advice on food
SITHGAM001 – Provide responsible gambling services
SITHIND001 – Use hygienic practice for hospitality service
SITHKOP001 – Clean kitchen premises and equipment
SITXCCS002 – Provide visitor information
SITXCCS006 – Provide service to customers
SITXCOM001 – Source and present information
SITXFIN001 – Process financial transactions
SITXFSA001 – Use hygienic practices for food safety
SITXFSA002 – Participate in safe food handling practices
SITXFSA003 – Transport and store food
SITXINV001 – Receive and store stock
SITXINV002 – Maintain the quality of perishable items
VU20007 – Prepare For Employment
VU20009 – Participate In Job Seeking Activities

Assessment Methods

Assessment methods may include:

  • Written
  • Practical assessments
  • Portfolio
  • Online
  • Training workplace
Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification.  There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking.  You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
Information Sessions

For further information regarding this course please call 1300 468 233.


Please note:  Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review.  This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Individual Needs

Enrolment in an apprenticeship course is commenced after GOTAFE receives a Training Contract completed at an Australian Apprenticeship Support Network (AASN). To locate an AASN, please go to australianapprenticeships.gov.au or call 13 38 73.

Learner’s Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.

Student Welfare Unit

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.
Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Where to from here?

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or click Enquire Now.