Certificate III in Retail

Course Code SIR30216
Campus Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details
Duration 400 hours

Course Overview

The SIR30216 Certificate III in Retail is the recognised qualification to become a frontline sales assistant.

Providing exceptional customer service is key when working in retail. It’s just as important as knowing the products and services you are selling. Learn how to engage your customers, manage a busy store and team.

This course is delivered as a Traineeship. You will be enrolled into a current qualification.

Pathways / Employment Opportunities

This course will prepare you with the skills and knowledge to pursue a career in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
The SIR30216 Certificate III in Retail is designed for those wishing to further their knowledge and skills to seek employment in the Retail Services industry as a:

  • Sales Team Leader (Retail)
  • Customer Service Representative
  • Retail Supervisor
  • Cashier
  • Sales Assistant
  • Team Leader
  • Retail Assistant

Working in this industry will require you to be able to work effectively with a diverse range of people including customers and team members. You will be required to have excellent customer service skills, product knowledge and be able to use Retail systems in the workplace. Work hours may be anytime during the week dependent on the place of employment.

Further studies
After gaining the SIR30216 Certificate III in Retail, the student might wish to undertake further study in the SIR40316 Certificate IV in Retail Management

Sessions - Dates/Times

Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details

Attendance and Commitment

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside of their training sessions or work hours.

Students must be employed in a workplace as a Trainee and have a Training Contract.

A timetable for completion of each of the units will be developed with you. You will be expected to complete the required reading, research, exercises and assessments through self-direction. You will be supported by your teachers as required via phone, email and one-on-one face-to-face or Skype meetings. The trainer will visit the trainee in the workplace a minimum of 4 times and maintain monthly contact.

During the duration of the traineeship you will be required to undertake:

Relevant duties in their workplace to a competent standard
Self-paced learning reading and satisfactory completion of the activities of an online resource for this unit.

Course Co-ordinator

Name: Suellen Loki
Location: All campuses

Fee Information
Type Average Enrolled Hours Hourly Fee Rate Indicative Tuition Fee Hourly Govt Subsidy Rate Total Govt Contribution
Govt Subsidised-Trainee 400 $6.35 $2,540.00 $3.50 $1,400.00
Govt Subsidised-Trainee Concession 400 $1.27 $508.00 $3.50 $1,400.00
Course Materials 400 $0.60 $240.00 N/A N/A

The student tuition fees as published are subject to change given individual circumstances at enrolment.

You will receive an Indicative Fee Statement when you decide upon your course. A finalised invoice will be issued upon enrolment. Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Book Shop. A full list with associated costs will be provided to you at your Course Information session or during the Pre-Training review Interview.

Entry Requirements

Training package entry requirements
There are no training package entry requirements for this qualification.

GOTAFE preferred entry requirements
Before being accepted into the course applicants must:

  • Attend an interview
  • Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course
  • Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course
  • Be registered with an Australian Apprenticeship Support Network (Apprentices/Trainees only)

The selection criteria for this course are:

  • Ability to undertake training at this qualification level
  • Literacy and numeracy skills of an appropriate level
  • Keen interest in this Industry sector
  • Ability to communicate with others
  • Computer skills in Word, Excel and use of the Internet to a basic level
  • Ability to organise study and work independently
Units of Competency

SIR30216 – Core Units

SIRXCEG002 – Assist with customer difficulties
SIRXCEG003 – Build customer relationships and loyalty
SIRXWHS002 – Contribute to workplace health and safety
SIRXCEG001 – Engage the customer
SIRXRSK001 – Identify and respond to security risks
SIRXSLS001 – Sell to the retail customer
SIRXIND001 – Work effectively in a service environment
SIRXCOM002 – Work effectively in a team

SIR30216 – Elective Units

SIRRRTF001 – Balance and secure point-of-sale terminal
SIRRINV002 – Control stock
SIRRMER003 – Coordinate visual merchandising activities
SIRXIND002 – Organise and maintain the store environment
SIRRMER001 – Produce visual merchandise displays
SIRRINV001 – Receive and handle retail stock
CHCDIV001 – Work with diverse people

Assessment Methods

Assessment methods will vary to best suit the assessment requirements of the unit. These may include class room activities and observation, role plays, assignments, short answer questions, supervised tests and portfolios.

The Trainee’s Competency Based Completion Training Plan will document start and end dates which will need to be complied with to ensure the required training and assessment is completed within the duration of the Traineeship.

Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification.  There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking.  You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
Information Sessions

For further information regarding this course please call 1300 468 233.


Please note:  Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review.  This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Individual Needs

Enrolment in an apprenticeship course is commenced after GOTAFE receives a Training Contract completed at an Australian Apprenticeship Support Network (AASN). To locate an AASN, please go to australianapprenticeships.gov.au or call 13 38 73.

Learner’s Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.

Student Welfare Unit

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.
Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Where to from here?

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or click Enquire Now.