Certificate III in Health Administration

Course Code HLT37315
Campus Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details
Duration 500 hours

Course Overview

The HLT37315 Certificate III in Health Administration is the recognised qualification to become a qualified health administrative worker.

This qualification is undertaken as a 12 month traineeship. Students develop knowledge and skills in communication, customer service and technical skills, Development of skills to use discretion and judgment to handle different situations is also part of the training.

This course is a offered as a School Based Traineeship only

You will be enrolled into a current qualification.

Pathways / Employment Opportunities

The HLT37315 Certificate III in Health Administration is designed for those wishing to further their knowledge and skills to seek employment in the Health industry as a health administration worker.

A variety of practice settings may include hospitals, aged care facilities and medical / dental and allied health practice clinics. Career options may include Ward clerk, Medical Practice Administrator, Medical Practice Receptionist.

Working in this industry may involve greeting and welcoming visitors, and directing them to the appropriate person, arranging and recording details of appointments, answering inquiries and providing information on the goods, services and activities of the organisation, answering, connecting and transferring telephone calls, receiving and resolving complaints from clients and the public, receiving and distributing correspondence, facsimile messages and deliveries, maintaining the reception area and advising on and arranging reservations and accommodation

Further studies
After gaining the HLT37315 Certificate III in Health Administration you might wish to undertake further study in the HLT47315 Certificate IV in Health Administration or the BSB40215 Certificate IV in Business.

Sessions - Dates/Times

Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details

Attendance and Commitment

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

Attendance at all face-to-face classes is highly recommended.

Course Co-ordinator

Name: Bernadette Griffiths
Location: Shepparton

Fee Information
Type Average Enrolled Hours Hourly Fee Rate Indicative Tuition Fee Hourly Govt Subsidy Rate Total Govt Contribution
Govt Subsidised-Trainee 500 $4.10 $2,050.00 $8.00 $4,000.00
Govt Subsidised-Trainee Concession 500 $0.82 $410.00 $8.00 $4,000.00
Full Fee 500 $6.66 $3,330.00 N/A N/A
Course Materials 500 $0.35 $175.00 N/A N/A

The student tuition fees as published are subject to change given individual circumstances at enrolment.

You will receive an Indicative Fee Statement when you decide upon your course. A finalised invoice will be issued upon enrolment. Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Book Shop. A full list with associated costs will be provided to you at your Course Information session or during the Pre-Training review Interview.

Entry Requirements

Training package entry requirements
There are no training package entry requirements for this qualification.

GOTAFE preferred entry requirements
All applicants are required to undertake a:

  • one-on-one interview
  • a language, literacy and numeracy activity
  • pre-training review

Applicants also need to:

  • have excellent communication skills
  • be able to work independently
  • work as part of a team
  • have access to the internet
  • a willingness to commit to the course and complete all outside classroom activities
  • demonstrate effective time management skills
Units of Competency

HLT37315 – Core Units

CHCCOM005 – Communicate and work in health or community services
HLTINF001 – Comply with infection prevention and control policies and procedures
BSBMED301 – Interpret and apply medical terminology appropriately
BSBMED301 – Interpret and apply medical terminology appropriately
HLTWHS001 – Participate in workplace health and safety
CHCDIV001 – Work with diverse people

HLT37315 – Elective Units

BSBWHS302 – Apply knowledge of WHS legislation in the workplace
BSBFLM303 – Contribute to effective workplace relationships
BSBCUS301 – Deliver and monitor a service to customers
BSBITU306 – Design and produce business documents
BSBITU307 – Develop keyboarding speed and accuracy
BSBFIA301 – Maintain financial records
BSBMED303 – Maintain patient records
BSBINM301 – Organise workplace information
CHCCOM001 – Provide first point of contact
CHCCCS020 – Respond effectively to behaviours of concern
BSBFLM309 – Support continuous improvement systems and processes
BSBFLM305 – Support operational plan
CHCLEG001 – Work legally and ethically

Assessment Methods

Assessment includes completion of required tasks and demonstration of skills. Methods include:

  • knowledge tests/quizzes
  • presentations
  • projects and reports
  • online and simulated assessments or through Third Party
  • satisfactory completion of Workplace observation/demonstration.
Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification.  There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking.  You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
Information Sessions

For further information regarding this course please call 1300 468 233.


Please note:  Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review.  This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Individual Needs

Enrolment in an apprenticeship course is commenced after GOTAFE receives a Training Contract completed at an Australian Apprenticeship Support Network (AASN). To locate an AASN, please go to australianapprenticeships.gov.au or call 13 38 73.

Learner’s Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.

Student Welfare Unit

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.
Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Where to from here?

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or click Enquire Now.