Certificate III in Health Support Services

Course Code HLT33215
Campus Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details
Duration 420 hours

Course Overview

The Dual Qualification of HLT33215 Certificate III In Health Support Services is the recognised qualification to become a qualified Health Support worker.

This course will provide you with the opportunity to upskill across a broad range of specialty streams in a Health Services worker role. You will be engaged in training that will equip you to provide support for the effective functioning of health services. Note: health support workers do not deliver direct care to clients.

This course is delivered as a Traineeship. You will be enrolled into a current qualification.

Pathways / Employment Opportunities

The Qualification of HLT33215 Certificate III In Health Support Services is designed for those wishing to further their knowledge and skills to seek employment in the Health and Community Services industry.

Working in this industry may involve some shift work. Work can be within a multidisciplinary health care team, and carried out under supervision. Roles within this area may require the use of some discretion and judgement. Roles might include:

  • Orderly
  • Ward assistant
  • Patient support assistant
  • Ward clerk
  • Operating theatre technician
  • Nurse’s aide
  • Cleaning Services Area Supervisor
  • Hospital Cleaner
  • Cleaning Leading Hand
  • Food safety supervisor – health and community services
  • Hospital grounds maintenance supervisor
  • Cleaning Supervisor
  • Food Service Worker
  • Health Support Services Worker
  • Hospital Grounds Maintenance Worker
  • Hospital Laundry Supervisor
  • Laundry Operator
  • Hospital maintenance supervisor
  • Hospital Maintenance Worker

Further studies
After gaining the Qualification of HLT33215 Certificate III In Health Support Services, you might wish to undertake further study in the CHC43015 Certificate IV in Ageing Support, CHC43115 Certificate IV in Disability, HLT42512 Certificate IV in Allied Health Assistance or CHC43415 Certificate IV Leisure and Health.

Sessions - Dates/Times

Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details

Attendance and Commitment

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

Students are encouraged to attend all face-to-face sessions and participate in webinars.

Course Co-ordinator

Anne Cowton
03 5723 6372

Fee Information
Type Average Enrolled Hours Hourly Fee Rate Indicative Tuition Fee Hourly Govt Subsidy Rate Total Govt Contribution
Govt Subsidised-Standard 420 $5.15 $2,163.00 $8.50 $3,570.00
Govt Subsidised-Standard Concession 420 $1.03 $432.60 $8.50 $3,570.00
Govt Subsidised-Trainee 420 $5.15 $2,163.00 $8.50 $3,570.00
Govt Subsidised-Trainee Concession 420 $1.03 $432.60 $8.50 $3,570.00
Full Fee 420 $6.15 $2,583.00 N/A N/A
Course Materials 420 $0.35 $147.00 N/A N/A

The student tuition fees as published are subject to change given individual circumstances at enrolment.

You will receive an Indicative Fee Statement when you decide upon your course. A finalised invoice will be issued upon enrolment. Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Book Shop. A full list with associated costs will be provided to you at your Course Information session or during the Pre-Training review Interview.

Entry Requirements

Training package entry requirements
There are no training package entry requirements for this qualification.

GOTAFE preferred entry requirements
Before being accepted into the course applicants must:

  • Attend an interview
  • Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course
  • Be assessed to ensure the required language, literacy and numeracy levels are met for the course
  • Register with the Australian Apprenticeship Support Network
Units of Competency

HLT33215 – Core Units

CHCCOM005 – Communicate and work in health or community services
HLTINF001 – Comply with infection prevention and control policies and procedures
HLTWHS005 – Conduct manual tasks safely
BSBWOR301 – Organise personal work priorities and development
BSBWOR301 – Organise personal work priorities and development
BSBWOR301 – Organise personal work priorities and development
HLTWHS001 – Participate in workplace health and safety
CHCDIV001 – Work with diverse people

HLT33215 – Elective Units

HLTFSE005 – Apply and monitor food safety requirements
HLTFSE005 – Apply and monitor food safety requirements
CHCCCS002 – Assist with movement
HLTFSE001 – Follow basic food safety practices
HLTFSE001 – Follow basic food safety practices
CHCCCS012 – Prepare and maintain beds
HLTFSE006 – Prepare foods suitable for a range of client groups
HLTFSE006 – Prepare foods suitable for a range of client groups
CHCCCS020 – Respond effectively to behaviours of concern
CHCCCS026 – Transport individuals
AHCCHM304A – Transport, handle and store chemicals
SITXFSA101 – Use hygienic practices for food safety
CPPCLO3016A – Wash furniture and fittings
CPPCLO3016A – Wash furniture and fittings

Assessment Methods

Students will be assessed using the following methods:

  • Knowledge tests
  • Projects
  • Work observation evidence
  • Demonstration
  • Simulations
  • Exams
Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification.  There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking.  You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
Information Sessions

For further information regarding this course please call 1300 468 233.


Please note:  Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review.  This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Individual Needs

Enrolment in an apprenticeship course is commenced after GOTAFE receives a Training Contract completed at an Australian Apprenticeship Support Network (AASN). To locate an AASN, please go to australianapprenticeships.gov.au or call 13 38 73.

Learner’s Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.

Student Welfare Unit

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.
Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Where to from here?

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or click Enquire Now.