Certificate II in Health Support Services

Course Code HLT23215
Campus Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details
Duration 312 hours

Course Overview

The HLT23215 Cert II in Health Support Services is the recognised qualification to become a qualified Health Services Assistant with options to specialise for working in areas such as (Orderly, Hospital Cleaner, Stores Assistant, Health Support Services Worker, Food Services Deliverer, Ward Assistant, Production Cook, Grounds person, Health Administrative Worker, Kitchenhand, Hospital Grounds Maintenance Worker, Community Services Driver, Nutrition Assistant, Pathology Courier, Kitchen Attendant, Caretaker, Laundry Operator, Food Service Assistant, Hospital Maintenance Worker, Admissions Clerk (Health Services),Institutional Cook, Food Service Worker, Client Assistant, Housekeeping Attendant, Nurse’s Aide, Ward Clerk, Hospital Porter)

Come to GOTAFE and get a head start on your health industry career. The HLT23215 Certificate II in Health Support Services is a pre-employment program, so we welcome all age’s groups, skill levels and backgrounds. We guide you through the program, getting you job ready. We have health industry connections across north eastern Victoria. We can even help find opportunities for work experience and employment.

Our students have gone on to work in a variety of jobs such as:

  • Store person
  • Administration support officer
  • Maintenance worker

This course will be delivered in the workplace as a School Based Apprentice Traineeship. You will be enrolled into a current qualification.

Pathways / Employment Opportunities

The HLT23215 Cert II in Health Support Services is designed for those wishing to further their knowledge and skills to seek employment in the health services industry.

Working in this industry may involve (duties as related to your chosen specialisation for example food services specialisation working in the kitchens and a ward environment with food and under industry operating conditions as discussed in your interview with your employer and the host employer)

Further studies
After gaining the HLT23215 Cert II in Health Support Services, you might wish to undertake further study in;

  • HLT33215 Certificate III in Health Support Services
  • HLT32412 Certificate III in Allied Health Assistance
  • HLT33115 Certificate III in Health Services Assistance.
Sessions - Dates/Times

Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details

Attendance and Commitment

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

Attendance to scheduled GOTAFE training/assessment sessions is compulsory. Some assessment will be completed online.

Course Co-ordinator

Name: Tammy Bowman
Location: Wangaratta

Fee Information
Type Average Enrolled Hours Hourly Fee Rate Indicative Tuition Fee Hourly Govt Subsidy Rate Total Govt Contribution
Govt Subsidised-Standard 312 $4.00 $1,310.00 $8.00 $2,652.00
Govt Subsidised-Standard Concession 312 TBA $262.00 $8.00 $2,652.00
Govt Subsidised-Trainee 312 $4.00 $1,310.00 $8.00 $2,652.00
Govt Subsidised-Trainee Concession 312 TBA $262.00 $8.00 $2,652.00
Full Fee 312 $6.00 $1,918.00 N/A N/A
Course Materials 312 TBA $109.00 N/A N/A

The student tuition fees as published are subject to change given individual circumstances at enrolment.

You will receive an Indicative Fee Statement when you decide upon your course. A finalised invoice will be issued upon enrolment. Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Book Shop. A full list with associated costs will be provided to you at your Course Information session or during the Pre-Training review Interview.

Entry Requirements

Training package entry requirements
There are no training package entry requirements for this qualification.

GOTAFE preferred entry requirements
Applicants will apply for the position as advertised by the employer, they will be screened and interviewed by the employer and host provider. GOTAFE will screen using CSPA for Language, Literacy and Numeracy. GOTAFE, the employer and Host Provider will negotiate over the student accepted into the positions as advertised.

Units of Competency

HLT23215 – Core Units

CHCCOM005 – Communicate and work in health or community services
HLTINF001 – Comply with infection prevention and control policies and procedures
HLTWHS001 – Participate in workplace health and safety
CHCDIV001 – Work with diverse people

HLT23215 – Elective Units

BSBCUS201 – Deliver a service to customers
HLTHSS004 – Handle and move equipment, goods and mail
CHCCCS010 – Maintain a high standard of service
BSBWOR202 – Organise and complete daily work activities
BSBWOR301 – Organise personal work priorities and development
CHCCCS012 – Prepare and maintain beds
BSBINM201 – Process and maintain workplace information
BSBITU201 – Produce simple word processed documents
HLTFSE002 – Provide ward or unit based food preparation and distribution services
CHCCCS020 – Respond effectively to behaviours of concern
CHCCCS026 – Transport individuals
BSBADM101 – Use business equipment and resources
BSBWOR204 – Use business technology
BSBWOR203 – Work effectively with others

Assessment Methods

Students will be assessed using the following methods:

  • Knowledge tests
  • Projects
  • Short answer questions
  • Skills requisition on site
  • Online Assessments (Business)
Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification.  There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking.  You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
Information Sessions

For further information regarding this course please call 1300 468 233.


Please note:  Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review.  This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Individual Needs

Enrolment in an apprenticeship course is commenced after GOTAFE receives a Training Contract completed at an Australian Apprenticeship Support Network (AASN). To locate an AASN, please go to australianapprenticeships.gov.au or call 13 38 73.

Learner’s Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.

Student Welfare Unit

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.
Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Where to from here?

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or click Enquire Now.