Certificate II in Community Services

Course Code CHC22015
Campus Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details
Duration 315 hours

Course Overview

The CHC22015 Certificate II in Community Services is the recognised qualification to become a qualified (introductory) worker within the community services sector.

This course can be undertaken as a School-based Apprentice-Traineeship or through a VET in Schools Program.

You will be enrolled into a current qualification.

Pathways / Employment Opportunities

The CHC22015 Certificate II in Community Services is designed for those wishing to further their knowledge and skills to seek employment in the community services industry as a:

  • Personal care assistant
  • Care Service Employee
  • Community Services Contact Officer
  • Care Worker
  • Personal care worker
  • Support Worker (Community Services)
  • Personal care giver
  • Home Helper
  • Night Patrol Worker
  • Customer Service Staff (Community Services)
  • Reception front desk staff
  • Assistant Community Services Worker

This qualification may be used as a pathway for workforce entry as community services workers who provide a first point of contact and assist individuals in meeting their immediate needs.

At this level, work takes place under direct, regular supervision within clearly defined guidelines and may involve shift and weekend work.

The type of work could involve working directly with clients where appropriate levels of risk are involved. Activities could involve organising an event, transporting clients, administration, reporting etc.

Further studies
After gaining the CHC22015 Certificate II in Community Services, you might wish to undertake further study in the:

  • CHC32015 Certificate III in Community Services
  • CHC42015 Certificate IV in Community Services
  • CHC52015 Diploma of Community Services
  • Degree in Community Services
  • Masters in Social Work
Sessions - Dates/Times

Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details

Attendance and Commitment

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside their normal training sessions.

Students are encouraged to attend all face-to-face sessions and participate in Moodle activities.

Course Co-ordinator

Name: Mary Katsoutas
Location: Shepparton

Fee Information
Type Average Enrolled Hours Hourly Fee Rate Indicative Tuition Fee Hourly Govt Subsidy Rate Total Govt Contribution
Govt Subsidised-Standard 315 $3.00 $945.00 $7.00 $2,205.00
Govt Subsidised-Standard Concession 315 $0.60 $189.00 $7.00 $2,205.00
Govt Subsidised-Trainee 315 $3.00 $945.00 $7.00 $2,205.00
Govt Subsidised-Trainee Concession 315 $0.60 $189.00 $7.00 $2,205.00
Full Fee 315 $5.64 $1,776.60 N/A N/A
Course Materials 315 $0.35 $110.25 N/A N/A

The student tuition fees as published are subject to change given individual circumstances at enrolment.

You will receive an Indicative Fee Statement when you decide upon your course. A finalised invoice will be issued upon enrolment. Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Book Shop. A full list with associated costs will be provided to you at your Course Information session or during the Pre-Training review Interview.

Entry Requirements

Training package entry requirements
No licensing, legislative, regulatory or certification requirements apply to this qualification at the time of publication.

GOTAFE preferred entry requirements
Before being accepted into the course applicants must:

  • Attend an interview
  • Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course
  • Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course
  • Register with the Australian Apprenticeship Support Network (Apprentices/Trainees only)
Units of Competency

CHC22015 – Core Units

CHCCOM005 – Communicate and work in health or community services
BSBWOR202 – Organise and complete daily work activities
HLTWHS001 – Participate in workplace health and safety
CHCCOM001 – Provide first point of contact
CHCDIV001 – Work with diverse people

CHC22015 – Elective Units

CHCVOL001 – Be an effective volunteer
CHCPRT001 – Identify and respond to children and young people at risk
BSBWOR201 – Manage personal stress in the workplace
CHCDIV002 – Promote Aboriginal and/or Torres Strait Islander cultural safety
HLTAID003 – Provide first aid
CHCCOM002 – Use communication to build relationships
CHCCDE003 – Work within a community development framework
FSKWTG09 – Write routine workplace texts

Assessment Methods

There are a number of assessments required to complete each unit/cluster of competence. The methods of assessment may include:

  • written assessments
  • role plays
  • presentations
  • practical demonstrations.
Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification.  There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking.  You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
Information Sessions

If you would like further details or information, please call 1300 468 233.


Please note:  Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review.  This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Individual Needs

Enrolment in general public entry courses will require a selection interview. Please call 1300 468 233 to enquire further.

Learner’s Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.

Student Welfare Unit

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.
Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Where to from here?

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or click Enquire Now.