Certificate III in Business

Course Code BSB30115
Campus Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details
Duration 400 hours

Course Overview

The BSB30115 Certificate III in Business is the recognised qualification to become a qualified Secretary, Receptionist or Clerk.

Gain the skills and confidence to land a role in office support. Study the Certificate III in Business at GOTAFE. The course focuses on learning on-the-job, so you can apply new skills as you go. Learning foundation business skills will make you a candidate in demand. Whether you’re new to work, or returning to the work force, GOTAFE will support you to study and apply your knowledge at work. You’ll learn important skills like customer service, organising work tasks, and preparing documents.

This course is delivered as a Traineeship. You will be enrolled into a current qualification.

Pathways / Employment Opportunities

The BSB30115 Certificate III in Business is designed for those wishing to further their knowledge and skills to seek employment in the Office Administration industry as:

  • Word Processing Operator
  • Information Officer
  • Data Entry Operator
  • Customer Service Officer
  • Payroll Officer
  • Clerical Officer

Working in this industry may involve working with a wide range of people across an organisation, performing roles that deal with customers, working with MS Office and specific software applications and entering and processing basic financial information. Work hours are generally business hours, Monday to Friday but may include Saturday mornings.

Further studies
After gaining the BSB30115 Certificate III in Business, you might wish to undertake further study in the BSB40215 Certificate IV in Business or FNS40617 Certificate IV in Accounting and Bookkeeping.

Sessions - Dates/Times

Contact your local GOTAFE campus on 1300 GOTAFE (468 233) for full details

Attendance and Commitment

It is important that students commit to all course requirements, including study and assessments the student may need to complete outside of their training sessions or work hours.

Students must be employed in a workplace as a Trainee and have a Training Contract.

A timetable for completion of each of the units will be developed with you. You will be expected to complete the required reading, research, exercises and assessments through self-direction. You will be supported by your teachers as required via phone, email and one-on-one face-to-face or Skype meetings. The trainer will visit the trainee in the workplace a minimum of 4 times and maintain monthly contact.

During the duration of the traineeship you will be required to undertake:

  1. 1) Relevant duties in their workplace to a competent standard
  2. Self-paced learning – reading and satisfactory completion of the activities of an online resource for this unit.
Course Co-ordinator

Name: Julie McHenry
Location: All campuses

Fee Information
Type Average Enrolled Hours Hourly Fee Rate Indicative Tuition Fee Hourly Govt Subsidy Rate Total Govt Contribution
Govt Subsidised-Trainee 400 $6.35 $2,540.00 $8.00 $3,200.00
Govt Subsidised-Trainee Concession 400 $1.27 $508.00 $8.00 $3,200.00
Course Materials 400 $0.60 $240.00 N/A N/A

The student tuition fees as published are subject to change given individual circumstances at enrolment.

You will receive an Indicative Fee Statement when you decide upon your course. A finalised invoice will be issued upon enrolment. Students will be invoiced for the components of the course that they are enrolled into for each year or semester.

Material fees cover costs associated with the following where applicable, and not limited to:

  • Classroom activity consumables, handouts and booklets
  • E-Learning resources and associated license access fees
  • Excursions

Additionally some courses require students to purchase or supply text books, kits, tools, uniforms and personal protection equipment. Some specific materials may be purchased through the GOTAFE Book Shop. A full list with associated costs will be provided to you at your Course Information session or during the Pre-Training review Interview.

Entry Requirements

Training package entry requirements
There are no training package entry requirements for this qualification.

GOTAFE preferred entry requirements
Before being accepted into the course applicants must:

  • Attend an interview
  • Undertake a Pre-training Review to document previous work experience and qualifications and assess suitability for the course
  • Complete a Core Skills Profile for Adults (CSPA) test to ensure the required language, literacy and numeracy levels are met for the course
  • Be registered with an Australian Apprenticeship Support Network (Apprentices/Trainees only)

The selection criteria for this course are:

  • Ability to undertake training at this qualification level
  • Literacy and numeracy skills of an appropriate level
  • Keen interest in this Industry sector
  • Ability to communicate with others
  • Computer skills in Word, Excel and use of the Internet to a basic level
  • Ability to organise study and work independently
Units of Competency

BSB30115 – Core Units

BSBWHS302 – Apply knowledge of WHS legislation in the workplace

BSB30115 – Elective Units

BSBCUS402 – Address customer needs
BSBADM407 – Administer projects
BSBMED305 – Apply the principles of confidentiality, privacy and security within the medical environment
BSBMED304 – Assist in controlling stocks and supplies
BSBFLM303 – Contribute to effective workplace relationships
BSBFLM312 – Contribute to team effectiveness
BSBITU302 – Create electronic presentations
BSBITU312 – Create electronic presentations
BSBCUS301 – Deliver and monitor a service to customers
BSBITU306 – Design and produce business documents
BSBITU313 – Design and produce digital text documents
BSBITU314 – Design and produce spreadsheets
BSBITU303 – Design and produce text documents
BSBITU307 – Develop keyboarding speed and accuracy
BSBMED301 – Interpret and apply medical terminology appropriately
BSBFIA304 – Maintain a general ledger
BSBADM311 – Maintain business resources
BSBFIA301 – Maintain financial records
BSBMED303 – Maintain patient records
BSBLEG306 – Maintain records for time and disbursements in a legal practice
BSBWOR301 – Organise personal work priorities and development
BSBADM307 – Organise schedules
BSBINM301 – Organise workplace information
BSBMED302 – Prepare and process medical accounts
BSBFIA303 – Process accounts payable and receivable
BSBCMM301 – Process customer complaints
BSBITU304 – Produce spreadsheets
BSBINN301 – Promote innovation in a team environment
BSBPRO301 – Recommend products and services
BSBLEG305 – Use legal terminology in order to carry out tasks
BSBDIV301 – Work effectively with diversity
BSBWRT301 – Write simple documents

Assessment Methods

Assessments methods may include:

  • class room activities and observation
  • role plays
  • assignments
  • short answer questions
  • supervised tests
  • portfolios

The Trainee’s Competency Based Completion Training Plan will document start and end dates which will need to be complied with to ensure the required training and assessment is completed within the duration of the Traineeship.

Skills Recognition

Skills Recognition is an assessment only process that may result in credits towards a part or full qualification.  There is no formal training involved, although you may choose to complete further training as a result of the assessment process.

You can apply for Skills Recognition before you enrol in the qualification you are seeking.  You can apply for Skills Recognition through one or both of the following processes:

  • Credit Transfer for formal training that might be equivalent to a new qualification or partial qualification
  • Recognition of Prior Learning (RPL) for people who have relevant and current skills and knowledge that they have gained through non-formal or informal learning i.e. work or life experience.
Information Sessions

For further information regarding this course please call 1300 468 233.


Please note:  Eligible individuals who wish to access a government subsidised place, must participate in a Pre-training Review.  This will consider your:

  • Aspirations/career goals
  • Educational attainment and capability
  • Literacy and numeracy skills
  • Suitability for Recognition for Prior Learning (RPL) and Credit Transfer
Individual Needs

Enrolment in a Traineeship/Apprenticeship course is commenced after GOTAFE receives a Training Contract completed at an Australian Apprenticeship Support Network (AASN). To locate an AASN, please go to australianapprenticeships.gov.au or call 13 38 73.

Learner’s Rights

Refer to the Student Handbook for information regarding Learner’s Rights Student Handbook.
Further information is provided at course induction.

Student Welfare Unit

As an enrolled student at GOTAFE you will be welcome to access a variety of non-academic support services from the Student Welfare Unit. These services are designed to best support you to successfully complete your course.

Services include on campus supports and remote supports

  • Counselling
  • employment information
  • careers
  • activities etc.
Educational Support Services

As an enrolled student at GOTAFE you may access a wide range of academic support services to assist you to meet the academic challenges of your course from our Learning Support Unit.

Where to from here?

If you need any further clarification of the information provided please contact one of our client service officers on 1300 468 233 who can assist you or click Enquire Now.